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Big Ideas
Ravi Mehta’s revised framework names 12 competencies a product team needs; his argument is that AI changes how the work is done more than the role’s overall shape. No single person is great at all 12. For example, product definition can start with working prototypes rather than static specs; delivery is shaped as the product emerges with humans and agents; and quality becomes ongoing as models personalize and drift.
Treat this as a team-design problem, not a mandate for every PM to become “full stack”: individuals should have distinct strengths while the team covers gaps. With build capacity abundant, outcome ownership means directing it at the right business results; strategic impact compounds those results rather than accumulating features.
Tactical Playbook
Design agents for workflows, not just chat. In an a16z discussion, speakers argue that when software needs a discrete choice, a model can interpret free-form text and select from predefined options—often faster, cheaper, and more accurately than generating prose. They also caution that chat is not automatically an efficient interface. For agents that take action, they call for tracking authentication and API activity and scoping permissions by resource and operation, such as read/write access to one folder and read-only access to another.
Add controls and exception paths. A PM-automation checklist distinguishes the trigger, worker, and instructions from three often-missing pieces: an independent output grader, a gate before proceeding, and state that remembers what happened. Its advice: audit any live automation that has not been checked since it was built. A concrete PM use is a weekly Salesforce scan that surfaces deal opportunities for PM support through explanation—not a new feature—and roadmap learnings. Hiten Shah’s related warning is that companies want agents but often have not documented how their best people decide; process covers the normal case, while experts know what to do when reality diverges. Capture that judgment and define which exceptions need human input.
For launches, one founder recommends a narrow audience, one concrete action, and a short feedback loop: check next-day completions rather than visits, then revise landing-page or onboarding flows within a day. Their anecdote: repeated conversations later brought 1,000+ organic users despite some posts staying below 1,000 impressions.
Case Studies & Lessons
A YC robot-agent discussion illustrates where to use model flexibility: repeated, proven actions can run as code or reusable skills, while a vision-language model handles variable steps such as object detection and failure recovery. The speakers identify latency in an always-on model loop as a constraint that can make the approach economically impractical. For product teams, reserve adaptive reasoning for uncertain branches; do not pay its latency on every routine step.
Career Corner
Mehta’s self-assessment makes development concrete: mark up to three competencies as strengths and three for focus, then compare notes with a manager before the next one-on-one.
For a senior PM taking on direct reports, a practitioner discussion recommends an organization-dependent player-coach model: take a frontier or high-risk area as a pilot, then give PMs end-to-end ownership of more familiar work and room to shape strategy in their areas. The trade-off is fewer projects for the lead; a former report warns that prioritizing IC work can crowd out coaching and communication.
The supplied excerpt does not give concrete PM-specific implementation steps for an evaluator, gate, or state. It says basic loops can produce weak outputs and lack memory, then introduces six elements to address those problems; the excerpt reaches a subscription prompt before naming or explaining the elements.
- Concrete baseline loop: run weekly, use a Salesforce connector to check pipeline and deals closed in the prior week, identify ways the PM can help close deals through explanation rather than building a feature, surface roadmap learnings, and deliver concise takeaways with links.
- Recurring-work examples: weekly business reviews, weekly sprint preparation, and monthly user-interview themes are listed as PM work that loops fit.
- Qualification: the article says to build a loop only if the answer to all four screening questions is yes, but the supplied text does not give the questions’ wording; it also does not specify when evaluator, gate, or state controls are needed.
- AI makes software cheaper, shifting PM judgment from deciding what is worth building to deciding what is worth shipping; customer understanding, craft, and judgment remain central. Replace the gated spec-to-design-to-engineering assembly line with collaborative work where product, design, and engineering can change sequence, loop back, and use prototypes to learn. Aim for a “most lovable” product: build and test more, discard more, and curate before launch; don’t ship every build or rely on A/B tests when traffic may be insufficient for significance or frequent changes undermine customers’ experience.
- AI accelerates machine-executable work, but not customer conversations, habit formation, stakeholder alignment, or gaining conviction. Optimize latency—the time from idea to result—rather than raw velocity; asking whether a button-label change can ship today or tomorrow, versus taking a month, can expose process bottlenecks AI-generated code will not fix.
- Ravi’s 12-competency framework covers product definition, delivery, and quality; data fluency, voice of the customer, and UX; business outcome ownership, vision and roadmapping, and strategic impact; plus stakeholder inclusion, team leadership, and managing up. It is intended for everyone contributing to product, and individuals need not excel at all 12. AI-era practice includes defining products with working prototypes and human/agent context, shaping delivery as products emerge, and treating quality as ongoing; using causal models and LLMs to synthesize customer evidence; and directing abundant capacity toward outcomes, with strategy measured as accumulated business outcomes rather than features.
- For career development, identify an individual “spike” rather than trying to be equally strong across all competencies; cover gaps with a teammate or invest selectively. The suggested assessment caps self-ratings at three outperforming and three focus areas, then compares results with a manager or colleague. Build complementary team shapes and hire for the strengths the team lacks. In Ravi’s travel-market example, data-driven HomeAway led for years, while Airbnb reframed rentals as a human interaction between host and guest; he says Airbnb grew faster and came to eclipse HomeAway in market share, illustrating the value of customer empathy alongside analytical strengths.
- Let people across functions contribute, while keeping accountability explicit: engineering owns software quality and architecture, design owns the user experience, and product owns impact and business outcomes. To reduce engineers’ concern about inheriting prototype code, agree that prototypes are for learning and will be thrown away before engineers build production software. IC expectations also need matching decision rights: full-stack ICs need authority to make decisions, commit code, move metrics, and set strategy; otherwise work can stall, while leadership’s role in communicating company strategy remains important.
- Elena Verna argues that AI-building tools broaden software creation beyond people with engineering degrees or years of experience, enabling subject-matter experts to build solutions that previously lacked sufficient ROI or engineering access; she frames this as expanding participation, not eliminating existing engineering work.
- Lower creation costs change what counts as a viable software product: niche “mom-and-pop SaaS” can be worthwhile as side income in the low thousands, while personal or family tools can succeed without a formal business model, distribution, or go-to-market plan. Verna gives a bespoke tool costing about $25/month as an example.
- Verna links who builds a product to whom it serves: a more representative builder population can yield a more representative user base and broader coverage, supporting products intended to be more horizontal and global.
- She Builds pairs 48-hour buildathons with cohorts of about 200; season 3 drew more than 3,300 applications from 136 countries. Participants describe the format as collaborative, with builders reviewing others’ projects and helping fix bugs despite their own time limits.
- Treat validation as cheap assumption-testing, not a green light: seek behavior from people outside your circle and commitments such as a deposit, signed letter of intent, discounted paid pilot, or dated feedback session instead of asking “would you use this?”; weak interest from a ten-person survey or a medium-confidence assessment alone is not demand evidence. One commenter cautions that category-defining products may need a minimal build or low-friction opt-in test because customers may lack a frame of reference.
- Ground discovery in a specific market: outsiders can mistake their assumptions for customers’ real problems, so seek genuine dialogue with people who experience the problem and can adopt a solution; an industry insider may help bridge context.
- Separate demand validation from execution: a promising or validated idea can still fail if execution is poor, so do not reduce early outcomes to a single validation verdict.
- Experienced PMs should shift attention from upside to de-risking choices, since a major feature can ship without changing outcomes; Aakash recommends Marty Cagan’s four risks for big launches . Assess value (whether customers care enough to spend time or money; Juicero), usability (whether they can reach value; Google Glass), feasibility (whether the team can build it; Theranos), and business viability (whether it fits the business; Kodak’s film business constrained digital-camera adoption) .
- A trustworthy automation loop needs six parts: a trigger, a worker, and instructions, plus an independent output grader, a gate that must be satisfied before proceeding, and state that remembers what happened previously. The first three make it run; the latter three make it trustworthy. Audit running automations that have not been checked since they were built .
- Jev’s launch offers an AI product example with early adoption evidence: Aakash reports that 13% of paid teams on Vercel AI Gateway used it within 24 hours, and its launch video received 38M+ views on X . He highlights live evaluations for product teams, with decisions in 70–500 ms; he says a week of use stayed within the $5 starter credits . For browser use, the post lists Jev at $0.042 per million input tokens with no output charge, versus Fable at $10 per million input tokens and $50 per million output tokens .
For LLM-controlled robotics products, move repetitive, proven tasks out of the model’s step-by-step loop into reusable code or skills for faster execution and better edge-case handling; use VLM checks and branching for variable steps such as object detection or failure recovery, keeping the workflow adaptable. This architecture is proposed to address latency that can make continuous model-in-the-loop control economically impractical and to enable higher-throughput skills or policies.
- A commenter recommends treating launch day as a test rather than a one-off bet: focus on one narrow audience and one concrete action, then use a short feedback loop to revise the landing page or onboarding within a day. In their experience, distribution was harder than building; some posts stayed below 1,000 impressions, while repeated conversations later brought 1,000+ organic users, and follow-up provided more useful signal than the initial spike.
- Another commenter favors joining communities where buyers already discuss the problem over relying on launch platforms, arguing that useful replies can keep generating discovery through Google and ChatGPT, unlike a Product Hunt spike that may not bring people back. They recommend checking the next morning how many people completed the intended action—not just visits—and treating zero completions as evidence that the launch produced noise.
- Treat friction as a product signal, not automatic proof of a simple fix: a PM who has worked across industries says motivated customers may tolerate substantial friction and that good products are hard to build, especially at large companies. Another PM describes UX improvement efforts constrained by siloed technology, enterprise politics, apathy, lack of focus, and departmental pushback.
- For entrenched decisions, one commenter recommends bringing outside evidence into stakeholder discussions. Another reports that a senior stakeholder blocked a nonviable path for years, illustrating how seniority and delegated authority can limit PM influence.
A potential gap in agent initiatives: companies want agents, but few have documented how their best people make decisions.
A PM says faster AI-enabled building and iteration has increased the number of product decisions they make, which they struggle to capture for later interviews and job conversations; they propose a LinkedIn-like platform for PMs to record and maintain decisions and work. This is an early, personally motivated hypothesis rather than validated demand: the author says they did not find a tool, connects the idea to emerging Product Builder roles, and asks the community for feedback.
A candidate with a BE and MBA/PGDM, six years post-MBA at a WITCH company, and BA and project-management experience across telecom, FMCG, and healthcare is seeking BA/PO/PM roles at a product company. They report eight months of searching with few interview calls and two final-round rejections, and are unsure what to upskill because they believe employers mainly seek domain experience.
A designer with experience primarily in physical products is exploring a transition into hardware PM and seeks ways to get started without an expensive MBA, along with advice and roadmaps from hardware PMs.
- For AI embedded in conventional software, one proposed pattern is to have a model interpret text but return a selection from predefined options rather than generate prose; the speakers said this can be faster, cheaper, more accurate, and easier to integrate into traditional software logic.
- The discussion cautions against making natural-language chat the default interface: a participant argued it is often inefficient, users may struggle to phrase good questions, and long answers can frustrate users while consuming time and money.
- Agent products may need a more granular security model than human-user access controls: speakers called for tracking authentications and API activity and described scoped permissions such as read/write access to one folder and read-only access to another; they warned that large numbers of agents can mistake good tasks for bad ones.
A Product Management post raises a career dilemma: an outcome-driven PO may be overlooked while a louder, politically favored PO is favored despite slower results. It asks what the outcome-driven PO should do and what consequences to expect, but offers no specific tactic or outcome in the post .
- Views differ on the senior PM’s strategy role: one SPM described owning overall strategy while two PMs handled day-to-day work, with the PMs consulted before targets, deadlines, or pivots were committed; other commenters cautioned against making reports execution-only, arguing that PMs should shape strategy for their areas while the leader guides the broader portfolio.
- A player-coach approach can preserve hands-on product judgment while developing the team: selectively take on a frontier or high-risk area as a pilot, then staff it once it becomes a more stable investment; give PMs ownership of more familiar work from start to finish, coaching along the way. This reduces the leader’s capacity for other projects, and commenters note the balance depends on organizational context.
- Protect time for people management rather than letting personal IC work crowd out coaching. A former report described poor communication and too little coaching as a negative experience, even though their manager owned team strategy; another SPM emphasized clarity, consistency, trust, and humanity.
- A former mid-level FAANG PM, one level below senior after four years at the company, says that a year after being laid off, applications, recruiter outreach, and tailored resumes have produced only a few interviews and two VP/Director final rounds without an offer.
- A commenter suggests using a former colleague for a mock interview to identify whether the candidate seems overqualified on paper or is not making a convincing case for the move; the candidate says interviewers have asked why they would leave Company X, and they try to explain their enthusiasm for the prospective employer’s product. The candidate is also considering senior roles requiring five years of experience.
A SaaS builder says mandatory WhatsApp API setup complicates PLG onboarding: the standard WhatsApp Embedded Signup feels clunky, and they are seeking lower-friction approaches that avoid harming activation. The post reports no tested workaround or outcome.
For someone pivoting from program management into PM, commenters suggested posting in an alumni group for career momentum and choosing a PM niche as the role broadens and AI changes the market .
A PM take-home assignment asks candidates to design an end-to-end workflow for enriching doctor profiles from Google Maps, hospital websites, and other directories, covering data and source choices, doctor verification and incentives, privacy and legal considerations, and scaling while maintaining quality and compliance. The candidate is considering presenting findings as a Figma prototype or an n8n scraping agent.
A PM with five years’ experience reports that product-case thinking stalls when writing in a notebook, Docs, or Sheets, but flows when typing in WhatsApp; in chat, they produce a stronger breakdown, structure, ideas, and moats. They raised this as an interview-practice and job-search challenge, with confidence fluctuating as a result.
Do my hard-won product skills still matter in the AI era?
What the AI era changes — and doesn’t change — about product work

The shape of the role doesn’t change, but how we do it is fundamentally different
Earlier this week I spoke with a PM who was laid off from her first product role. She’s been looking for a few months, and she asked me if there’s still a career here. Last week in Berlin, at one of the biggest product conferences in Europe, I heard some version of her question in every hallway.
Here’s my answer. Yes. Your hard-won skills still matter. AI made building software much cheaper, and that puts the hard parts of product work in sharper focus: judgment, craft, and understanding your customer. Those still move at human speed. Product management isn’t dead, and it isn’t optional. The job is shifting from deciding what’s worth building to deciding what’s worth shipping.
Yesterday, I taught a live workshop for product builders around the world—from Los Angeles and Berlin to Mumbai, Singapore, and a stormy Nantucket.
They’re building products that matter: better elder care, earlier cancer screening, smarter sales and accounting tools, less food waste, and better treatment for hypertension. Others arrived with more personal questions: How do I stay relevant as a developer? Do I find another job or build something of my own? One had just been laid off from a director role.
They came to build — and to figure out where they fit in a world being reshaped by AI. This article is for them, and for you if that sounds familiar. You’ll get the workshop’s core ideas, the 12 product competencies explained from scratch, a way to find your shape, and a plan for this week.
Below is a practical recap of the workshop. You can also watch the full replay free until 11:59 PM PDT on September 30, 2026.
Password: ?7kcy?tY
For access to the replay and slides after September 30, join the Top 1% Builder Club. Membership is \$25 a month, or \$180 a year through September 30.
Three claims that can’t all be true
You’ve heard the three claims:
Everyone is going to lose their job.
Product management is dead.
Anyone can do your job now.
The claims don’t agree with each other. If anyone can do your job, the job can’t also be dead. The people saying these things don’t seem to notice they’re arguing with each other.

Here’s what I see when I talk to product people every week:
Nobody is less busy than before. If AI were taking the job, you’d expect the opposite.
Some of the hype looks to me like fear-mongering in the interest of other people’s economic gain, a lot like the crypto hype from a couple years ago. The tough part is real: companies are downsizing. But some of them are starting to hire back, and they’re learning what they gave up.
Don’t trade talent for tokens.
So if AI isn’t taking the job, what is it doing to it?
What changes when building gets cheap
Product management “best practices” were built on one idea: building working software is expensive. So we designed systems around that cost. Specs came first, because they’re cheap to write. If there was enough conviction, we moved to wireframes, then detailed designs, then engineering.
It worked like an assembly line, one phase after another, each one gating risk.AI collapses that cost. It’s now sometimes faster to build a working prototype than to write a PRD. Earlier this week I gave a talk at Ford, the company that invented the assembly line, and even they are rethinking how software gets made.
The jazz band replaces the assembly line
Like a jazz band, design, engineering, and product each have their own instrument to play — we don’t need everyone on drums. Now, they riff off each other, and the lead moves from player to player depending on the question in front of you. You can go back to the beginning. You can skip a step. You can build a lot of things you never ship, and the thing you do launch is more tied to what creates value for customers and for the company.

One attendee wrote that this will be tough for companies that still think command and control is the way. Another wrote that AI has increased command and control at their company, not small-team empowerment. these are common failure modes that I hear about all the time. Read to the end for thoughts on how to improve accountability and how to get engineers excited about this new model of working
Minimum viable gives way to most lovable
We shipped minimum viable products for one reason: building was so expensive. How many customers want a product that barely solves their problem? None. We did it for ourselves, not for them. Now we can aim for the most lovable product. Build more. Test more. Throw more away. Ship less, and ship better.

That adds a step before launch, where you decide whether to launch at all. After the hard work of building something, it’s painful to consider that we might not ship what we built. In the past, when the cost of building working software was so expensive, that pain was too great to bear.
Now, curation is an essential step in the product development life cycle. Some of the best products will be defined by what teams choose not to ship — by holding the line on what is customer-worthy.
This point is controversial, and teams ask me, “If we built it, why not ship it and A/B test it?” You probably don’t have the traffic to test everything to significance. Your customers don’t want the product changing under them every week. And we’ve all used products that feel like an accumulation of A/B tests instead of something thoughtfully designed.
Cut the ship. Choosing not to ship takes courage and discipline.
This is the shift from prioritizer to curator:
When building was expensive, the question was “is this worth building?”
Now the question is “is this worth shipping?”
Want to get better at deciding what deserves to ship? Join Now and bring your own product to office hours with me.
AI gets you to the hard part faster
AI doesn’t make our job easier. It gets us to the hard part faster.
AI speeds up the work machines can do: writing and shipping code, analyzing data, drafting PRDs, generating tickets and status reports. It doesn’t speed up the work people do. Talking to customers. Helping them build new habits. Getting a room of stakeholders to line up behind a decision. Convincing your boss, which may take longer now, because everything is moving so fast that conviction matters more before you pick a direction.
One attendee put it in one line in the chat: “Product building: move at AI speed. Product management: move at human speed.” Another added, “You can share data faster, but that does not imply a shared understanding.”
There are also two kinds of speed: velocity and latency. Most people try to get faster by maximizing velocity. The better move is to minimize latency, the time from an idea to a result.
Speed doesn’t come from maximizing velocity. It comes from minimizing latency.
Here’s the test I use on any company. If changing a button from “Shop” to “Buy now” would raise conversion, can you ship that today or tomorrow, or does it take a month? the code change won’t take long at all, and never did. Yet for many companies, it can take a month or more for that change to work its way through the process. AI might be helping those companies write more code, but it’s not helping them move any faster.
The 12 product competencies, from scratch
I first published the product competencies in 2020, weeks into lockdown, as the Product Competency Toolkit. Thousands of people used them to understand themselves, level up their teams, and chart a career on purpose instead of by accident. I’ve now rebuilt them for the AI era.
They’re the 12 skills I think a team needs to build products customers can’t live without. No single person is great at all 12, and a well-rounded team needs people with different strengths. They apply to anyone who contributes to product, not only people with a PM title. The list looks a lot like the old one, because the shape of the job hasn’t changed much. What changed is how you do each one.

Product Execution: getting the right product built well
Product Definition is deciding what the product is and getting that across so a team can build it. It used to mean writing static specs. Now you can define a product with a working prototype, and engineer context for humans and AI agents alike.
Product Delivery is working with engineering to get the product built. The old goal was to hand off a spec and protect the sprint. Now you shape the product as it emerges, with humans and agents in the loop.
Product quality is making sure the product works, reliably, in a way customers can trust. It used to be a checkpoint. Now it’s a living system, because products are personalized, capabilities change, and models drift.
Customer Insight: understanding the people you build for
Fluency with data is using data to understand why customers do what they do. It used to be reporting, dashboards, and SQL. Now you can build causal models of customer behavior, starting from the decisions you need to make.
Voice of the customer is hearing what customers tell you. Now you can use LLMs to turn feedback and transcripts into a sharp picture of your customer, and put a prototype in front of them that they can see as vividly as you do.
User experience design is shaping the door customers walk through to get value from your product. Interfaces used to mirror the software underneath, so customers had to mold how they work to fit. Natural interfaces like chat and voice change that. Descript lets you edit a video as a script instead of a timeline.
Product Strategy: choosing the outcomes that matter
Business Outcome Ownership is being responsible for moving the metrics that matter. It used to mean rationing scarce engineering time. Now capacity is abundant, so the skill is the judgment to point it at the right outcomes. Motion isn’t value.
Product Vision and Roadmapping is setting the direction and planning how to get there. Now you can define a North Star and build toward it at the pace OpenAI and Anthropic innovate. When you move that fast, knowing your direction matters more.
Strategic Impact is the sum of your business outcomes over time. A roadmap is an accumulation of features. Strategic impact is an accumulation of smart business outcomes, so the goal now is compounding wins.
Influencing people: leading in every direction
Stakeholder Inclusion is leading across. I renamed it from Stakeholder Management, because things move too fast to manage everyone involved, which is like herding cats. Customer support, sales, and forward deployed engineers all have a view on what to ship, and now they can build prototypes that add to the conversation instead of constraining it.
Team Leadership is coaching the people on your team to do the best work they’ve every done. AI takes over coordination work like slinging JIRA tickets, so you can coach a team whose strengths fit together. I don’t think everyone will become a super IC — a company without leaders can’t lead.
Managing Up is getting the support you need from executives, by being seen as an ally in helping them achieve their strategy. Leadership decisions used to be slow and manual, with quarterly business reviews. Now they need to be fast.
Want the deep dive on all 12, including a 36-question assessment and AI skills for each one? Join Now and get them the day they ship.
Find your product management strengths
You can’t be equally good at all 12 competencies. Nobody is. Individuals should be spiky, and teams should be well-rounded. Your shape is the pattern of where you’re strong and where you’re not, and it tells you what to build on and who you need beside you.

Find your strengths, and cover your gaps
Ask your peers and your manager what you do best. That’s where you’ll build remarkable products, and where you’ll stay ahead of AI no matter how good it gets. I cited a McKinsey study, done with the search firm Egon Zehnder, finding that organizations that encourage people to be spiky outperform organizations that focus on fixing weaknesses. An attendee shared a line from a mentor that says it well: “You’re hired because of your strengths, so don’t stop working on them.”
Then cover your gaps, but don’t chase them. Say you get your energy from User Experience and Voice of the Customer, and less from Fluency with Data. You still need data fluency to make a great product, but it doesn’t have to come from you. You can lean on a data analyst, or decide to invest in getting better.
It’s also why I don’t believe in the “full stack builder” — a single person that is expected to do it all. One week the advice is that every PM should spend time shipping their own code. The next week it’s that PMs are the bottleneck. Both can’t be true. It’s impossible to be great at everything a great PM needs, let alone everything a great engineer, designer, user researcher, and data analyst needs.
In the live hot seat, a product leader named Voice of the Customer as his spike. He described how people can say they want a boat or a bus, when the real problem is that they live on the other side of the lake and they’re stuck. That’s the muscle: hearing the emotion and the reason behind what people say. I think empathy with customers separates you from everyone else, and it’s where you add the most value as context for AI.
Take the 5-minute Product Competency Assessment
Enter your title and roughly where you sit in your organization. The tool shows what’s expected of you at that level, even if you’re not a PM.
Rate each competency as on track, outperforming, or needing focus. On the first page, the colored boxes only show how important that competency is at your level, so press Next to rate yourself.
Mark up to 3 as outperforming. If your gut says you’re good at something, trust it. The cap of 3 is the point, because it forces a shape.
Mark up to 3 where you need focus. That could be something you want to improve, or something that isn’t in your wheelhouse. The other 6 are on track.
Download your report (as a PDF, Word doc, or Markdown file). Need some coaching? Paste the Markdown file into ChatGPT and ask some key questions on how to get better.
Then ask your manager to take it too, and compare notes. Where do you agree you’re outperforming? Where do you agree you need focus? Where do you disagree? Spend 10 minutes on that before your next one-on-one. I think it leads to the most valuable one-on-one you’ve had in a while.
Know your spike and want to make it sharper? Join Now and take your shape to office hours with me.
Build a team from shapes
A team has a shape too: the sum of the shapes of the people on it. A PM who’s great at User Experience Design and Voice of the Customer can lean on a data analyst. A PM who’s great with data but light on user experience can lean on a designer. When you hire, describe the shape of the person you want, not only the job description, and push yourself to hire someone different from the average on the team.
Stack the shapes of 10 people and you may find a well-rounded team. Or you may find everyone bunched around one shape. A growth team, for example, is often focused on Business Outcome Ownership and Fluency with Data, and that can create blind spots, like treating customers as if they’re in a petri dish.
I described an example from the travel industry: HomeAway prides itself on being a data-driven company and was able to consistently drive growth using an analytical approach. They were the number one vacation rental company for many years. Airbnb took a more well-rounded approach, thinking about vacation rentals not just as a transaction between a property owner and a renter, but as a human social interaction between a host and a guest. They rethought the marketplace by putting customer empathy at the center. With that reframe, they grew faster and now eclipse HomeAway in market share.
Leaders need a talent roadmap the way PMs need a product roadmap.
Three hard questions
Who’s accountable when everyone can contribute?
Let everyone contribute, and be clear about who’s accountable for the bar. Engineering is accountable for software quality, scalability, performance, and architecture. Design is accountable for design systems, interaction patterns, and the fulfillment of the user experience. Product is accountable for impact and business outcomes.
If you try to limit what people do, you create seams between teams. If someone in customer support wants to make a prototype, that’s great. If a designer wants to write code, that’s great. Include the right people, and don’t dilute the decision. It should be made in the name of the customer, not in the name of the stakeholders.
How do I get engineers to play jazz?
Ask what they’re worried about. On teams that resist, I think a lot of it is fear. If AI can write all of this code, what is my job? Will everyone else write code and leave me to clean it up? Will I become a full-time code reviewer who no longer a code creator?
Ground rules help. The one I like most: prototypes are for learning, and production software is for shipping. Someone shows a prototype to a VP, and the VP says it’s done, let’s ship it. If you agree up front to throw the prototype away and let engineers build the real thing the right way, they stop worrying about inheriting code that doesn’t fit their stack — they stop worrying about having to clean up someone else’s mess.
Instead, engineers can focus on working quickly with you and others to solve for the customer. They can focus more on what their code is actually mean to do (to create features customers love). Once engineers work this way, it can be intoxicating.
Stuck on a hard question you can’t take to your own team? Join the Top 1% Builder Club and bring it to office hours with me.
What does progression look like if every PM works the same way?
An attendee asked this one live. It depends on whether the company gives ICs real decision rights. If every PM is expected to be a full-stack IC, those people need to be empowered to make decisions, check in code, move metrics, and set strategy. Most companies want the expectation without the empowerment.
The day before the workshop, someone wrote to me after moving from a manager role to an IC role. They have a set of pull requests ready to commit, nobody is reviewing them, and they don’t have approval rights on the repo, so the work is stuck. Help your leaders step back and look at what’s happening on the ground: what’s moving faster, what isn’t, and where you’re stepping on each other’s toes. Another attendee, who manages a large team, wrote that ICs are desperate to understand the larger company strategy, and that this leadership work isn’t going away. I agree.
Questions we didn’t get to
We ran out of time before these, and we’ll answer as many as we can next week. Look out for the email.
How does AI change the decision between being a manager and being a high-agency IC?
How do we use a competency gap to move up a level? Can we see an example of how levels work within a competency?
If the most lovable product means bigger bets, how does that fit with the jazz band?
How does this apply to businesses that deliver physical products, where prototyping isn’t nearly free?
If building gets cheaper but customer learning still moves at human speed, does discovery become the real bottleneck?
Has building actually gotten faster, when engineers report a 10 to 15% productivity gain?
Your workshop resources
My goal is to create the most valuable place for people who want to build remarkable products:
Shape assessment: ravi-mehta.com/assessment (opens in new tab). A 5-minute self-assessment across the 12 competencies, free, for anyone who contributes to product:
Product Competency In-Depth Assessment and AI Skills (coming soon, for Club members): a 36-question deep dive on all 12 competencies, with AI skills for each one. Club members get it the day it ships.
Free live 12-week series (fall 2026): https://luma.com/top-1-builder-series (opens in new tab). One competency per week, starting Thursday, October 8. Free live this fall only. In 2027 the series is paywalled. The first session covers product definition and how PRDs and prototypes work together.
Top 1% Builder on Substack: blog.ravi-mehta.com/subscribe (opens in new tab). Free subscribers get my last 4 weeks of articles and the free live series. The Club adds the rest.
Workshop replay: Watch on Zoom (opens in new tab), password
?7kcy?tY. Free until 11:59 PM PDT on September 30, 2026, then open to Club members. Slides are for Club members.
Jump to a topic in the replay: the three claims at 5:43, building gets cheap at 10:30, the jazz band at 11:12, curation at 14:31, the 12 competencies at 16:49, the assessment at 34:17, strengths and gaps at 44:28, the live hot seat at 1:01:12, accountability at 1:08:03, latency at 1:13:38, engineers at 1:16:08, and team shapes at 1:22:17.
Your next steps
This week
Take the shape assessment. Mark up to 3 competencies where you outperform and up to 3 where you need focus.
Ask your manager or a trusted colleague to take it, and compare notes for 10 minutes before your next one-on-one.
Pick one strength and ask a peer and your manager what they see in it.
For each gap, decide whether to cover it with a teammate or invest in it. Don’t chase it.
Ask how long it would take to ship a button label change. If the answer is a month, find the step that adds the delay.
This month
Join the free live series starting October 8 (opens in new tab), and attend the session for your sharpest competency.
If you lead a team, put your team’s shapes side by side and look for where they bunch up and where the gaps are.
Decide with your engineering partners where prototypes stop and production software starts, and write it down.
When you hire, describe the shape you want, not only the job description.
What’s in the Club
The Top 1% Builder Club is designed to help you build products customers people love, remarkably.
Free for everyone
My last 4 weeks of articles on Substack
The 12-week Top 1% Builder Series (opens in new tab) (a deep dive on the 12 competencies) live attendance only. (Replays and decks sent to paid members.)
The Product Competency Assessment (opens in new tab) and the fully updated Product Competency Toolkit (opens in new tab)
Yesterday’s workshop replay until 11:59 PM PDT on September 30, 2026
Club members add
The workshop replay and slides, after September 30
Replays of every session in the live series, plus the hot seats
Office hours with me, for your real product questions
The Product Competency In-Depth Assessment and AI Skills: a 36-question deep dive on all 12 competencies, with AI skills for each one (coming soon)
The 12-part course on demand (coming early 2027)
Club perks, including course discounts, AI tools, and community (coming soon)
The full archive: 100K+ words from 20+ years leading product at Facebook, TripAdvisor, Xbox, Microsoft, and Tinder and consulting with some of the most recognizable names in tech
A paid subscriber wrote: “It should be required reading for any product folks in the AI era.”
Why I priced it this way
Jeff Bezos has said he wanted there to be so much value in Amazon Prime that you’d feel it was irresponsible not to buy it. I want the Club to work the same way.
I put everything I could into it: the full archive, the course, office hours with me, the deep-dive assessment and AI skills, and a live series that’s free this fall so you can bring your team. I set the price so it’s accessible and sustainable, which lets me keep showing up for the product world I care about. My bar is simple. It should be some of the highest ROI you get on your own growth.
Two ways to join
\$25 a month. Everything in the Club. Cancel any time.
\$180 a year, about 5 months free compared with paying monthly. This price ends at 11:59 PM PDT on September 30, 2026. From October 1, the annual price is \$250.
Ready to become a remarkable product builder?
Try it risk-free. If the Club isn’t for you, email us within 30 days for a full refund. Wondering if you can expense it? Most likely. Substack gives you a receipt, and group subscriptions cover a whole team. If you’re bringing a team, reply to this email and we’ll help you choose the right option.
Founding membership with the AI Strategy Lab
For 20 people, the Club plus a workshop I first taught to product leaders in Berlin last week.
\$500 a year, 20 seats. It includes a full year of the Club. Enrollment is limited to 20 seats.
Two live AI Strategy Lab workshops, 2 hours each, with me, starting early December.
What you get: the Berlin frameworks on how customer expectations are shifting, your AI disruption risk, and the anatomy of a winning AI product. Plus the Lab workbook, my feedback on your strategy, and a 90-day plan.
Why it exists: most organizations have lots of output and too little judgment in it. The question is shifting from “are people using AI?” to “are we building better products because of it?”
Only offered here. When it ships in 2027, the Lab is expected to cost \$3,000 or more. Founding members get a full refund any time before the first Lab.
You got this
The PM I spoke with yesterday was asking whether there’s still a career here. Underneath, I think she was asking whether being good at building products still counts.
It does. The market is hard right now. Companies are downsizing, and the loudest voices keep telling you the ground is gone. But AI didn’t take the PM job. It exposed the one we should have been doing all along: the judgment, the craft, and the empathy for the person on the other side of the screen. That’s what turns a great product builder into a remarkable one, and a product that ships fast into one that customers love.
Reply with what you’re building, or the question you’re carrying. I read what comes in.
Ready to build products customers love the most? Join Now.
Ravi
P.S. Thank you to everyone who shared what they’re building and asked hard questions. Your ideas made the workshop better, and I quoted several of them above. Thank you also to the product leader who sat in the hot seat. If you’ve been quietly wondering, “Do my hard-won skills still matter?” you’re not alone, and they do. Take the 5-minute assessment, and bring your shape to the first live session on October 8 (opens in new tab). Reply to this email with questions, or join the conversation in the Top 1% Builder community.
About the author. Hi, I’m Ravi 👋. I’ve hired 100+ PMs, led product at Facebook, TripAdvisor, Tinder, and Microsoft, taught tens of thousands at Reforge, and advised some of the most recognizable names in tech. Thanks for being here.
- AI makes software cheaper, shifting PM judgment from deciding what is worth building to deciding what is worth shipping; customer understanding, craft, and judgment remain central. Replace the gated spec-to-design-to-engineering assembly line with collaborative work where product, design, and engineering can change sequence, loop back, and use prototypes to learn. Aim for a “most lovable” product: build and test more, discard more, and curate before launch; don’t ship every build or rely on A/B tests when traffic may be insufficient for significance or frequent changes undermine customers’ experience.
- AI accelerates machine-executable work, but not customer conversations, habit formation, stakeholder alignment, or gaining conviction. Optimize latency—the time from idea to result—rather than raw velocity; asking whether a button-label change can ship today or tomorrow, versus taking a month, can expose process bottlenecks AI-generated code will not fix.
- Ravi’s 12-competency framework covers product definition, delivery, and quality; data fluency, voice of the customer, and UX; business outcome ownership, vision and roadmapping, and strategic impact; plus stakeholder inclusion, team leadership, and managing up. It is intended for everyone contributing to product, and individuals need not excel at all 12. AI-era practice includes defining products with working prototypes and human/agent context, shaping delivery as products emerge, and treating quality as ongoing; using causal models and LLMs to synthesize customer evidence; and directing abundant capacity toward outcomes, with strategy measured as accumulated business outcomes rather than features.
- For career development, identify an individual “spike” rather than trying to be equally strong across all competencies; cover gaps with a teammate or invest selectively. The suggested assessment caps self-ratings at three outperforming and three focus areas, then compares results with a manager or colleague. Build complementary team shapes and hire for the strengths the team lacks. In Ravi’s travel-market example, data-driven HomeAway led for years, while Airbnb reframed rentals as a human interaction between host and guest; he says Airbnb grew faster and came to eclipse HomeAway in market share, illustrating the value of customer empathy alongside analytical strengths.
- Let people across functions contribute, while keeping accountability explicit: engineering owns software quality and architecture, design owns the user experience, and product owns impact and business outcomes. To reduce engineers’ concern about inheriting prototype code, agree that prototypes are for learning and will be thrown away before engineers build production software. IC expectations also need matching decision rights: full-stack ICs need authority to make decisions, commit code, move metrics, and set strategy; otherwise work can stall, while leadership’s role in communicating company strategy remains important.