0:00Speaker A:Probably fire most of your marketing team. My philosophy is that the E comm playbook is the right playbook for SaaS. Every single cent needs to equal a purchase or an add to cart.
0:09Speaker B:Matt Swolinski, he's worked at Superhuman, he's worked at Whisper Flow and now he's just joined Excel, backed Victor.com and he's looking to make it third time. I wouldn't say lucky because he is a master of growth. Look at Superhuman and Whisper. These are two of the fastest growing product led growth products and this is a masterclass in how you grow.
0:30Speaker B:Really freaking F in a world of.
0:33Speaker A:AI Paid is the easiest way to validate that you have plg. I say there's the core three of any acquisition engine. You have Meta, Google and Lifecycle. You probably need at least 400 to 500 new creatives a month.
0:45Speaker A:We have kids that are like 17, 18, 19 that are making 20, 30k a month. Just making a couple ads for us, ready to go.
1:04Speaker B:Matt, it is so good to have you on the show. So thank you so much for joining me Matt.
1:08Speaker A:Yeah, thanks for being here.
1:09Speaker B:Now you've worked with some of the best companies from Superhuman to Whisper now with Victor and we've seen these companies and a huge amount of SaaS companies rise with the product led growth PLG motion and now we're entering a world of agents. What changes in the growth world when we shift from humans to agents with product led growth?
1:32Speaker A:That's a great question. I think, I mean all of the startups I've worked with have been plg, right? And I think in a world of agents there's definitely a layer where PLG still matters because PLG assumes you have a perfect self serve funnel to the human. And in the same way you're definitely going to want to optimize it for how is an agent doing research?
1:53Speaker A:How is it picking the tools and the APIs that it's actually using? And I think it just takes the the same framing and diligence to why the product already worked from the human end and just understand how are agents making decision making. So the best companies in PLG focus right now will also be best positioned in my opinion for the agentic layer of essentially decisions being made without that human in the loop when tools are being selected for certain tasks.
2:19Speaker B:When you look back at say Superhuman, if we go back in time chronologically, it grew very kind of craftsmanlike with founder referrals. What's your reflections or lessons from that experience on Superhuman's growth that you've taken.
2:36Speaker A:With you the tastemaking of what it means to create a strong product. That for me was born while I was at Superhuman. Because at the end of the day, no matter whether if you've used Superhuman, you've likely stayed using Superhuman just because every little element of that product is is hyper refined to make you want to continue using it. But I think the difference of what was the early scale of Superhuman where it was super founder led word of mouth referral, there was essentially an asymptote that the product hit where they had to follow a different playbook.
3:12Speaker A:And this was three years ago roughly. And back then what was SaaS now we call AI SaaS. Everyone was running more of the just plgmotion referral word of mouth without doing paid. And they were laughing like you know, E Comm's been doing, you know, the UGC programs, hundreds of thousands of ads.
3:33Speaker A:Like paid ad spend is the way to drive performance. And the resistance was definitely there while I was at Superhuman. But you know, seeing what you know, I've been able to do alongside a great team at Whisper and now Victor, my philosophy is that the E comm playbook is the right playbook for SaaS because if you look at E Comm you have every single cent needs to equal a purchase or an add to cart. You have hundreds of UGC creators, variety of creative and you also have a ton of channels that you're essentially balancing to showcase the entirety of the brand.
4:09Speaker A:And that's the model that I took and applied at the end before the Grammarly acquisition at Superhuman to scale paid and then follow that exact same motion for Whisper flow. And I think that's really what put it on the map and got it to where it is because like we were talking about before, distribution to me is the only moat and you have to have that strong of a playbook when it comes to marketing because like in today's world that's the only way to succeed.
4:36Speaker B:Dude, I'm going to love this show because most people say the same thing and what everyone tells me is that no, no, you should wait to do paid. You should wait to paid. It's a dangerous drug that you can get hooked on. When is the right time?
4:50Speaker B:Do you think that right away?
4:52Speaker A:Right? So like at the end of the day paid is the easiest way to validate that you have plg, that you have a product that can scale in any way, shape or form. Right. Like there's a ton of narrative that like focus on brand, go organic content, build all that base that Just takes too much time.
5:12Speaker A:And yes, do that motion while also doing all of paid. Because you can refine messaging, do creative testing, test your funnels, test your positioning, all within a week on paid. How long is that going to take you? If you do some content writing, you talk about it on a podcast, you see if it sticks, you're going to do some user interviews.
5:33Speaker A:Great, do all of that. But then you have a much faster engine of validation on the other side on the paid amplification end when we.
5:39Speaker B:Actually break that down. If I'm an early stage founder, what should I actually do? How much money should I take to spend on paid? Should I do it on one channel versus 10 channels?
5:48Speaker B:If I'm an early stage company, I don't have mega budget. What do I actually do?
5:52Speaker A:Yeah, so I mean I would say it's, it's definitely start with what I say is the core two. So like I say there's the core three. Of any acquisition engine, you have Meta, Google and Lifecycle and obviously like your site and all the rest is in the middle because you have your strong video intent. Platforms, both in meta and like YouTube ads, you have the search intent of like people not knowing your product exists, but they're searching for something.
6:16Speaker A:Right. Via the keywords. And then I add in Lifecycle as well. Because if you don't have a net to nudge people and show up in the right place, email, sms, whatever it is, push.
6:24Speaker A:If you have an app, you want those three things spun up because you can scale to your first million 10 million ARR just off of those three things. And then obviously you're investing into the site, you're investing into founder led content. There's the other things in there. But in paid, just focus on Meta and Google and you'll totally be fine.
6:45Speaker A:Everyone's like, oh, we have to do TikTok and Reddit. There comes a time and place to add in a million things. Because in the same way that like a lot of people get lost with agents is they like start doing a million things with agents and they do them all poorly. Same thing here, right?
7:01Speaker A:If you do a million channels and you do them all poorly, it's not going to help you out.
7:05Speaker B:Okay, so we have Matter, we have Google, we have Lifecycle and we start spending. I don't know, let's just put 100 grand down. Let's say we've raised a. If we raised a $3 million seed round, is 100 grand fair?
7:16Speaker A:Yeah, I mean, I think it depends on like your average revenue per user and the unit economics. Right. Because it depends how long is your funnel, what is one okay going to give you. Right.
7:24Speaker A:I think that's. But usually I'd say like, yeah, if you raise, let's say 3 to 5 million, that's like a good start budget to essentially validate that we put money people are going to actually want my product.
7:35Speaker B:What should we be looking for? Then we have 100k and we put it across matter and Google. I should say those two. What is a sign that it is working versus not working.
7:44Speaker A:Yeah. So I'll also frame, I think a massive gap in the SaaS space where like I'm waiting for startups to be made that fill this gap. So I'll zoom out. And if you look at E Comm, there are companies like Triple Whale and Elevar that have existed for many years.
8:00Speaker A:And what those tools do is Triple Whale is essentially a mutual exclusivity platform that tells you, okay, you add a pixel to your website, it's out of the box, you plug in all your ad spend and then it tells you, because there's usually overlap. If you run meta ads in Google, they're double counting, right. And then Lifecycle is also triple counting at that point. So what a tool like that does for E Comm is say, great, I plugged in all my variables, tell me exactly what is driving revenue from a new customer basis.
8:24Speaker A:And you have that out of the box. You know, that set anything up. And the other side is conversion tracking, which is like add to cart purchase server side, there's like a ton of technical stuff on tracking that's just like a massive headache. But it's.
8:35Speaker A:There's a solution in Ecom that is out of the box. Takes 15 minutes to set up and it's done. You know, to think about it for sas, completely different world because you have to have an engineering team that builds this from scratch. Right.
8:48Speaker A:When it comes to analytics, there's db, there's a BI layer. So maybe you're using Clickhouse and Hex last click, you know, first click attribution. All of this is homegrown. At every single startup, there is no out of the box SaaS that fills that.
9:03Speaker A:And that's why all of the companies that struggle don't do that. First, that you have the right Martech stack to understand if we're spending what is actually moving the needle. Because the platforms won't tell you because you have the wrong setup for conversion tracking. You don't have measurement and you're spending into the air and I'd say 90% of companies don't do that as a first step before you spend your first cent.
9:29Speaker A:Have everything set up.
9:31Speaker B:How do I set that up? If we don't have it in SaaS, how do I set it up? As a founder, this is what I.
9:37Speaker A:Essentially did both at Superhuman and Whisper Flow now at Victor is essentially coming in and defining what that looks like, right? And it comes to have a strong analytics leader as well as like a strong analytics dev that can essentially set up all of that on your website, set up all of that inside of your product to make sure that you are. Because most people stop at the. We have analytics to track our product.
10:01Speaker A:Are all the marketing platforms getting the same signals? There's like, there's a thing called match rate on like Meta and then there's like a enrichment score on. On Google. If you're not maxing that out, you're like missing 50%.
10:15Speaker A:It's just ghost people. Meta doesn't see them. It's not attributing conversions. And the way that the platforms work in today's environment is each platform's algorithm does what you tell it.
10:25Speaker A:So let's say we have poor conversion tracking that doesn't track when someone subscribes to our product and it's like a 50, 50 match, right? And if I optimize for that subscription, the higher volume amount of events I have, the more data it has of what a subscriber looks like. And when I optimize for that, meta will give me more of those people. But if you have poor conversion tracking, Meta doesn't know who those people are and it just randomly targets people and you'll have a super high cac.
10:52Speaker A:You'll say paid doesn't work for me. I'd say most of the time people haven't done the actual setup correctly before they can say paid doesn't work for me.
11:00Speaker B:So we get that analytics leader, we get that set up in place. What are we looking for then? What is good metrics and what metrics should we be optimizing for? Is it acquisition, is it retention, is it spend?
11:13Speaker A:When you're first getting started, the main thing that you optimize for is like it's the most important event to you as a business. So SaaS, it's the subscription or let's say the start trial or in whisper flows example, it was, you know, the download, right? Super upper funnel event because we had a desktop client and iOS Apple made it super hard to track. But you pick what that event is and essentially validate that, okay, we spend 100k, what is traffic cost?
11:39Speaker A:What is our acquisition cost per user? Right. And just focus on acquisition cost because PLG and the product team are going to focus on retention as long as you bring in the quality user. Right.
11:49Speaker A:And that's why over time you'll probably change the conversion action to be what the most important event is. Right. So for example, at Victoria we have, it's like a pretty hard funnel to go through. You either be an admin in Slack or let's say you're a smaller team and anyone can add apps or you need to be a tenant in Microsoft Teams.
12:09Speaker A:You go through onboarding and then you add Victor into Slack or Microsoft Teams. That's our conversion action. Super down funnel. But we know that if you optimize for that and like, because we're super high arpu, we can have a couple thousand dollars in CAC and the unit economics will work, but you need to like take the time to find that out.
12:27Speaker A:Right. Like what does success look like at the channel level? But it's just acquisition in the beginning.
12:32Speaker B:Okay, so in the beginning it's like cost per download.
12:35Speaker B:Okay, cost per download. And so if we're thinking about good ratios, we hear like 5 to 1 cat to LTV or LTV to cat in the early days is 1 to 1 okay, what is okay, what is good, what is great, what is worrying?
12:51Speaker A:I think it depends how much you've raised, to be honest.
12:54Speaker B:If you've raised a lot, you just burn a shitload doing one to one. And that's okay.
12:58Speaker A:Yeah, because I mean like, like, like we were saying, right? Distribution is everything in today's market. There's, you know, you, you open up X every day and there's like 100 new products, five that are in your category, two that have absolutely just cloned your website. Right?
13:11Speaker A:This happens every single day. And the only way you out compete them is, is distribution. Right? And essentially you want to run one to one to essentially get as many users using your product and believing in you as soon as possible.
13:26Speaker A:You don't want to do it below that because then, then you are burning money. And then you have to analyze the website, the funnel and try and get it to that one to one. And then I think there comes a room of scale where you have enough other channels, sponsorships, you're, you're pumping on AO and all this other stuff starts to lift your LSV to CAC ratio. And I think everyone in terms of economics is trying to shoot for like a 3 to 1.
13:51Speaker A:And it also changes depending on what kind of SaaS you are. Right. Like LTV to CAC is usually not enough. You want to probably look at LTV gross profit specifically if you have token cost because the biggest cost item is usage at the end of the day.
14:07Speaker A:So the economics are a little different depending like a whisper and a victor.
14:10Speaker B:How does that change then with a whisper and a victor where you do have token costs being much more significant than you had in a SaaS world where there were no token costs.
14:18Speaker A:The biggest differences are first in that like Meta and Google are not optimized for like B2B SaaS usage based products. Like they go absolutely nuts with a. So you're telling me there's a predictive revenue of a. One person could be a 50,000 annual contract while another person will be 50.
14:36Speaker A:Right. There's just like huge variance depending on single person can be a high user and like the algorithm has no idea what to do with that. But the other side of it is we obviously have way higher average revenue per user, but you know, average cost per user is also higher. Right.
14:53Speaker A:So you essentially want to make sure that you actually have a good grapple on what cost is. And a lot of people were like, oh well that's my anthropic bill. But what about modal? What about inference cost?
15:02Speaker A:What about all the other things that is allowing you to service your products and like have a good finance leader that's going to be able to essentially gut check, yeah, you've been missing these cost items. This is what you should be optimizing for so we don't burn money. And that's a lot. I think a mistake a lot of people make is not doing that analysis at first.
15:17Speaker B:How much should I spend on creative for these paid channels? If we're going to do Instagram marketing, we should do. We need. We need a video.
15:24Speaker B:We need creative. We need. How much should I spend on that? Because that can't be an afterthought.
15:29Speaker A:Yeah, I mean I would say you probably want to be spending not at scale but in the beginning as much in ad spend on creative. Because creative is everything in today's environment where and like people have heard this buzzword thrown around. There's an update in Meta that was called Andromeda that essentially changed the targeting algorithm where the creative is the targeting. So what Meta did is stop telling me in audience settings in the campaigns who people are.
15:57Speaker A:We're going to analyze the creative and based on who we know you're trying to target, we will find those people for you. So essentially that removed all the media buyers that were like tinkering campaigns and had strategies of how to do it that went out the door and their whole job had to be creative strategy. So in the beginning and that's like you'll see this. For Victor as well as Whisper, we have hundreds of creators that are doing different demos, different use cases to different audiences and that's the only way you can scale spend.
16:27Speaker A:Like if you, let's say you have 100k meta budget, you probably need at least 400 to 500 new creatives a month. Otherwise you're going to plateau, you're going to get out competed.
16:39Speaker B:How do you do 400 to 500 new creatives a month?
16:42Speaker A:You have a creator program where like at Victor we have, we work, we have our own creator program where we give a percentage of ad spend to people to essentially create ads for us. We obviously have some storytelling and they use the product so it takes a little bit to acquire them. But once they do that they create three to four videos a week and we have a couple hundred of them. We work with five agencies.
17:05Speaker A:We also have our in house creative team. So again, E Comm model Ecom has been doing this for over a decade. That is how the entirety of E Comm has functioned. UGC creator programs, hundreds of thousands of variations of creative and they've been doing that and that's like in their DNA.
17:22Speaker A:SaaS had to grow up to this. And because I come from that world, that was the instilling factor that I always brought in.
17:29Speaker B:Again, I'm a startup founder, you're my advisor and angel investor. Well done. This is going to be a very unprofitable investment for you. How do I create a UGC network?
17:38Speaker B:I'm a startup, I need three to 400 creatives. Or do I just go and ask my daughter's friends at school to go and do it.
17:44Speaker A:So I mean there are a million agencies now, right? Like in all of these gaps and opportunities, the sheer amount of like aggregation service based businesses, there's hundreds of thousands.
17:56Speaker B:Of UGC agencies but most of them are shit. We get a lot of people every single day. I get 100 plus messages being like I can create clips for you, I can create clips. What should I do as a startup founder to know which agency or marketplace to work with versus not?
18:10Speaker A:Yeah. I think it comes from like asking peers who do you use? And that's the nice thing about creating ugc. It doesn't actually Go on their page.
18:19Speaker A:So they can represent every brand. Right. And they can do ads for every competitor as long as you know.
18:25Speaker B:Ah, okay, okay. So in this case I'm creating it for you and then you use it.
18:29Speaker A:As I pump a million dollars on that ad and it never shows up on your, on your channel. Right. It's just pumping creative videos. And then yeah, you can also run partnership ads.
18:39Speaker A:Those work really well. Like you should have probably 30% roughly of your spend going to someone posts in collaboration with, put spend behind that. But yeah, like it could be someone that has no experience. Like the kids are making bank nowadays doing UGC for brands that will pay them a percentage of ad spend.
18:59Speaker A:Like we have, we have kids that are like 17, 18, 19 that are making 20, 30k a month, just making a couple ads for us. And the nice thing is if we keep spending on it and it's a great ad, they don't have to make another one for a while.
19:12Speaker B:Have you found that 80% of the ad revenue comes from 20% of the creator?
19:18Speaker A:Yeah, 100%. Right. And that's also just how the algorithm also works is it finds the best ad and it pumps all the spend at it.
19:25Speaker B:Have you found there's commonalities in those 20% best performing.
19:31Speaker A:I mean, be it a girl versus.
19:34Speaker B:A boy, be it direct camera versus not be it. I don't know if you've seen this, but the trend of like cutting things in a kitchen whilst talking about something, making a coffee whilst talking about something, it's a hook.
19:45Speaker A:Yeah, yeah. So I mean I think the pattern disruption as well as like getting you to stop because like the sheer amount of content that we digest in a day, like if it all looks the same, then you're going to get drowned out. So the best creative essentially is like a rough shake of the camera that like seems like it's a mistake, but it got your attention. Right.
20:04Speaker A:And stuff like that works really well where it's just like a messy start and like, oh hey, yeah, like what's up? Like, and then talk about the product. But at the end of the day, the key thing around creative is not the one creative. It's the package of all of your assets together.
20:19Speaker A:They have to be different, they have to to the algorithm, they have to look and feel different. So different ages, different genders, different settings, different hooks. If you only focus on this is what works and you pump just that, performance will crater. You need to constantly be creating net new completely wild, weird ideas, otherwise your acquisition costs will start to Rise.
20:43Speaker B:To what extent will that be replaced by AI creative? We had Cliff Weitzman, who's the founder of Speechly, on the show and he spoke about how essentially he did it once and then they use AI to change back background, change his clothing and actually one turned into thousands of variations.
20:59Speaker A:Yeah, yeah. I mean, I think that that is where AI creative, that's the superpower of AI in creative, is spinning up variations. But if you look at the like full videos that are AI, they're slop. Like you can tell immediately that it's an AI video.
21:13Speaker A:I think there's a place for it. Maybe 5% of your account is kind of just like a weird AI videos that just like are diverse. But I think that's the secret sauce is being able to create variety. In no way, shape or form is anything in creative to the point where you can replace real people.
21:30Speaker B:I also don't buy that the algos don't denigrate AI content versus human content. I agree.
21:36Speaker A:Yeah, you're 100% right.
21:37Speaker B:Okay, so we've got this 100K and we've got this UGC network. It's not really working. What does not really working look like? It's not doing the one to one.
21:50Speaker B:How long should I give it? Should we do this for three months straight? Should we do it for six months?
21:55Speaker A:Yeah, I mean you'll usually be able to say that like if you just get started, the campaigns have to warm up. There are like certain things you have to have already in place. So like we said, you have your analytics, you have your conversion tracking. Let it just run.
22:10Speaker A:And of course you already have to have customers coming in the door. And ideally that's why like PLG and product excellence is still the beginning step, right? Like have a product that people genuinely love and they want to tell their friends about. If that's already happening, then your conversion tracking is working on your website or your app or whatever and you get to 50 conversions, right?
22:31Speaker A:Then you can start paid because that's like the minimum line of whatever your conversion action is that the algorithm is going to say, okay, I have enough data to understand who your target best customer is. And then I'd say within two to three weeks, if you launch a campaign and go through a couple like you'll do two or three iteration cycles of we launched some creative, this worked, this didn't. Why? Okay, let's throw some diverse stuff, let's do some variations.
22:57Speaker A:You probably want to give it a full three months, but you'll be able to say Yes. I can start printing money today in like two to three weeks or I have to go to the drawing board on all of these things because there are a lot of moving pieces. Right. It's the ad creative, the ad copy.
23:12Speaker A:What is the landing experience? What is your messaging on that landing experience? Is your page speed good? Are your screenshots in the app store actually sensible?
23:21Speaker A:All of those things are micro levers that compound. So you need to be refining everything along the way as you spend. Otherwise also things will plateau.
23:34Speaker B:Said a couple of things there which I just need help on the landing experience. What do you mean there? And what should I know as a founder?
23:42Speaker A:Yeah, so I mean like a lot of people have really poor like ui UX or website designer branding. Like absolutely awful. Right. And like I don't want to throw.
23:52Speaker B:Shade, but have you seen post hog? I go on this side and I'm like, I have no idea what's going on. This is like, this is like Beijing's version of ui.
24:00Speaker A:The thing is, is that's like a pattern disrupt thing for them and they know who their target audience is and the target audience appreciates the weirdness.
24:08Speaker B:Oh yeah. James is amazing and it works and it's a brilliant company. Phenomenal. But I just look at it go.
24:14Speaker A:I mean on the flip side, it's just like, okay, do you know what your traffic mix is? Is your site mobile optimized? The sheer amount of sites, I see that the main CTA is like a scroll and a half away. Come on.
24:26Speaker A:That's the first thing that you start with that a basic audit will show you. And that's what I mean by the landing experience. If I read nothing else but your headline, do I know what you do? And it's hard sometimes to explain what this crazy AI SaaS niche product does.
24:41Speaker A:Focus on your messaging. Actually have something that tells a user if they didn't move their thumb, they didn't do anything. I want to try that out. Go through that proxy.
24:50Speaker A:Same thing with the creative. Same thing with a copy. That's a frame that you want to take throughout the entire funnel.
24:56Speaker B:Page speed really matters.
24:57Speaker A:So page speed matters because it depends obviously who and where your target customers are. Right? Like so like US uk, like you know, we have good data and it'll be fine. But like where pages really starts to matter is both AEO and SEO.
25:11Speaker A:It is one of the core elements in what gets your site to rank in, let's say a top 10 position on, on Google. And then same thing if you're, if you're if, for example, a bot caller goes to your website and it's a cheap call to say, how long did your page come to load? And if you're on a low, essentially ranking from like A to F, the average person in the world will probably not load your site immediately. So, like, any, like, any second improvement is a drastic jump in conversion.
25:44Speaker A:And just the numbers show that. Right. And even though it's like, it seems like, oh, yeah, like it loads in half a second versus 200 milliseconds, it does make a difference.
25:53Speaker B:Okay, so we have this 100k. We've done three months. I'm really enjoying this. As I said, for me, it's nice to follow the chronology.
26:00Speaker B:You have 100K. It's going well, I think. How do I know whether to pour fuel on the fire, keep the budget as it is, and just keep testing, but in a more measured fashion, or this is not fucking working.
26:16Speaker A:You want to chart your total spend to your acquisition and how elastic it is. Right. There's always going to be a lag where, like, I spend today and then I convert to paid in 14 days. Right.
26:27Speaker A:Let's say. Right. And that's like, we're looking at two main things. Like, revenue is the most important thing from an ARR standpoint, because we're in SaaS.
26:33Speaker A:As I spend up, does that ARR also spike? Right. And how elastic that relationship is will immediately tell you, oil on the fire. Or let's pump the brakes.
26:43Speaker A:Because as we spend up the. You know, this is a very common thing that you'll hear. How incremental is your spend? It's.
26:50Speaker A:It's a question you should ask relatively early because it's. Once things are working, it's really easy just to, like, dial it up to 13 on a scale of 10.
26:59Speaker A:And what ends up happening if you're not very diligent? All that additive spend could have not been there and you would have gotten the same results. And then you're just giving money to Meta and Google. Right.
27:08Speaker A:And there's that fine line. And that's why I'd say, like, true people that understand this and growth are on the rarer side. Because, like, there's usually like, I am a expert in Meta or I'm an expert in some other channel, but being able to sit above the whole thing and say, okay, here's how the interrelationship of this much spend here, this many sponsorships, this many, you know, podcast features, this is how you know how much PR we're pushing all of that interrelationship is how you essentially ensure the most elastic spend to revenue impact. And that's like further down the 100k.
27:45Speaker A:But that's the end state. You are everywhere all at once at the right moments.
27:49Speaker B:Why did Superhumans growth asymptote then?
27:53Speaker A:At the end of the day it was very much a premium product, immediate paywall and the core ICP was founders. And we also experienced this at Whisper. Right. The early adopter tech founder is not an infinite audience.
28:11Speaker A:I think today it's an ever growing audience because everyone can be a founder. Everyone can have that frame of like what is my tech stack to be an army of one.
28:19Speaker A:But if you look back even two, three years ago, the tam of that is finite. Right. And that was the first asymptote. So essentially going after additional ICP's like sales.
28:30Speaker A:And how do we turn Superhuman to be more of a sales engine for people? Looking at the recent opens on the Right. That's my favorite feature, right. I can see who's creeping on my emails, send them a reply.
28:39Speaker A:So stuff like that. Adapting the product to more ICPs is where you get those additional step changes. But the asymptote is because it was hyper focused on one ICP. And if you don't proactively open up the layers of the onion, you're going to hit some kind of level.
28:57Speaker B:But if you look at revenue scaling and you see Fixer scale faster than Superhuman in top line revenue number, do you not just go we fucked up paid well.
29:06Speaker A:So yes, right. Like Fixer followed the E comm playbook, right. They ugc tons of ads strong on Meta. The thing is, is slightly different value proposition in that different market.
29:21Speaker A:Different market, different consumer. Right. This is, this is someone that like wants a simple tool that adds labels to their Gmail.
29:27Speaker B:So like would you say Fixer should continue to just spend the hell out of this market then?
29:32Speaker A:Well, I mean like from what I know, right, like their scale was Both on the B2C side through meta but also like they, they made big revenue jumps through the outlook consumer that was hyper frustrated and big enterprise deals. Right. And that's like. And that's also where you know Superhuman, you know Superhuman Male did the same thing where going after big logos and ensuring that you can essentially have sales lead growth alongside plg.
29:57Speaker A:I think Fixer did that also super well. Right. They, they pushed hard on the sales side because that was also their background relationships they had from the email space. And that's why I like same thing for, for Whisper Right.
30:08Speaker A:Like it was really interesting to see that, you know, we were B2C, PLG, but like a very large component of our AIR was enterprise before we had a single ae because it was self service, enterprise, adoption, team licenses and that kind of stuff. So you also want your product to be like adoptable easily by enterprise. I think that's a nice unlock as well.
30:29Speaker B:We mentioned the three channels, Meta, Google, Lifecycle. What are your lessons on how to do YouTube? Well, we hear about YouTube being the acquisition engine and machine that it is. Any lessons that I should know as a young founder?
30:43Speaker A:So I mean it's a totally different type of creative, right. So if you look at Meta and YouTube, they have like similar but slightly different like hook curves where like the hook happens slightly later than like because on Instagram and Facebook you want that immediate validation while on YouTube you're kind of there to spend the time, digest the video so you have a little bit more of a longer attention span. And a lot of people actually are terrified of YouTube because the best performing YouTube ads are 16 by 9. So they're landscape.
31:16Speaker A:And most people are like, well, I have a UGC program, I just have story placements. What am I supposed to do? So we did a really cool thing at Victoria. We had Victor build an app for us that takes any story video and adds it into a static template that has like logos that use US G2 rating and then a CTA and the video is the replaceable asset.
31:38Speaker A:And we turned all of our story ads into YouTube ads. So every single one ended up on YouTube. Not all of them worked the same. We had to edit them a little bit to fit the format.
31:48Speaker A:But that's usually people are terrified to get started with YouTube because of that reason. But just like go into, go into Figma, make a template that's a static asset, throw your video in that and just export that. Welcome to YouTube. Right.
32:00Speaker A:Like you can run ads that way. There's also just like a different storytelling where you want it to feel like a organic YouTube video. So like someone talking about a hack or a use case of like, yo, I just started using this and it absolutely changed my life. I'm going to show you how.
32:18Speaker A:Right. Like you're not going to say that in a meta ad, right? It's a very different script in framing and filming. So we have a separate team that does the scripts, films the YouTube videos.
32:30Speaker A:It's an entirely separate program from our UGC. We use some things from UGC in YouTube, but it deserves its own focus.
32:36Speaker B:We're Going to go into the kind of team composition later. I wanted to stay on channels. So we now have a working program. How do we determine how much fire to fuel to pour on the fire?
32:49Speaker A:Yeah, I mean, I think it's all dependent on that elasticity that we defined. So we at Whisper did. What I think everyone should do is go as hard as you absolutely can and then see it blow up and then understand where and how it blew up, pull back and use that as information of now we know what is incremental. We know where our ceilings are, we know that we hit audience saturation or we need more creative.
33:19Speaker A:So we did that last year at Whisper, right? Like, we like 5x the budget from one month to another and where do the pieces fall through? Right? But the thing is, the reason why we did that instead of trying to figure it out over time is like, you don't have six months to say, okay, we need to be growing 30%, 40% month over month over month.
33:38Speaker A:And the only way that we can do that is, okay, let's see where our ceiling is. Because maybe we would have been surprised that we would have been scaling infinitely, which didn't happen. Right. But we then knew, okay, Meta needs to be second to Google.
33:50Speaker A:Here's why. Here's how all these things worked together. These newsletters were shit. This podcast doesn't work.
33:57Speaker A:How did the pieces fit together? So, I mean, in my opinion, go hard to understand what doesn't work and where your mix needs to be adjusted, then bring things down and then scale back up with those learnings and then you can get a repeatable ramp.
34:13Speaker B:If something doesn't work today, do you just turn it off or do you wait to give it time?
34:19Speaker A:I would say, like, it depends on how poor the metrics are, right? Like, if there's, like, there's no world that this is ever going to make sense, turn it off immediately. Let's say, like, some leading indicators are saying, like, it's pretty crap, but, like, let's give it a little bit of time to see if there are other things that are impacting this. Because like I said, there's.
34:37Speaker A:There's a million dials, like, from the, from the ad to the conversion. There's a million things that you can tinker along the way. And that's why you want to give it time, right? Like this asset is going to the homepage.
34:46Speaker A:What if we had a hyper personalized landing page that says the exact same thing that is being said in the ad and even includes the creator's face on the page, random idea, right? Does that move the needle and test some things to give it some time and then scratch it off.
35:00Speaker B:What single channel worked best at Whisper and what did you learn from that?
35:06Speaker A:Definitely Google in terms of traditional SEO. Google Ads. Yeah, Google Ads. Google Ads is still the main driver just and it was surprising across literally everything, right?
35:20Speaker A:Non branded search, PMAX, YouTube ads, everything prints there. And the reason why it's like it's the middle of the funnel but you have essentially all top to bottom right in one platform and if you have all the right conversion tracking. Google is a big marketplace with a lot of services and just optimizing for app download because it's a freemium product. We have a lot more fine tuned control than we do in Meta when it comes to CAC and how much we want to spend in India versus in the US because a different price in those markets.
35:56Speaker A:We don't have as much fine tuned control in Meta because like I said it's like they've removed all the manual settings. Creative is your targeting and it either works in a Geo or it doesn't. So like there's like you just iterate on creative. It's a completely different job than like you have a pretty like structured beast to essentially understand how to scale there.
36:14Speaker A:So it was Google. And that's. It's also because longer form video for like a pretty difficult product to explain. Like okay I talk, it turns to text but where in like text boxes.
36:26Speaker A:Like explain that to like the, the average Joe that's walking on the street. It's gonna be like they're gonna look at you weird like yeah, voice notes like what do you mean? I send them in WhatsApp. Right.
36:34Speaker A:Like there's that education that needs to happen. So like the 30 second to one minute videos in YouTube that educated the base, ran for a while, got millions, hundreds of millions of impressions then fed into non branded search, pmax, different placements and display and then eventually those people converted. Right. All those pieces work together.
36:53Speaker B:Is performance always best at the start of a channel or does it get better over time?
36:58Speaker A:It gets better over time but again it has its own scaling laws where there's a point where you have to diversify into other platforms before you see an additional unlock. When you hit some kind of audience fatigue of whatever you're targeting. But in the beginning it's always shit because you're waiting for the conversions to.
37:23Speaker B:When you hit audience fatigue, do you keep spending waiting for a next unlock or do you just go I've tapped Out this channel.
37:30Speaker A:Well, you want to unlock the next audience, right? So it's who is. So like, you know, for example, when we're looking at Victor, when we launched, we purposely had the AI employee for everyone. And we did this to see who came in the door.
37:46Speaker A:And we had, you know, agencies, econ brands and SMBs that first showed up. And essentially what we did is we went through in order, right? We went, okay, we have Evergreen stuff, we'll continue that running. But now let's go agencies.
37:57Speaker A:Can we acquire them? What does the funnel look like? What does the creative look like? And then once we've let that, like, once we unlocked one audience and it seems like the economics work, we can then now there's a repeatable process to refine it, then we can go on to the next audience.
38:12Speaker A:So you essentially want to. You'll hit audience fatigue in what you're currently targeting. You, like marketing now is very ICP specific. Like you.
38:21Speaker A:We have all of the latest and greatest tools that can tell you. Simulate as a prompt, whether using Victor or whatever tool, simulate this person. Like, what do they read? What do they think about decision making?
38:32Speaker A:Run that prompt and then you have like the richest ICP research you possibly can have. Create it for that person. Create an experience from a landing, onboarding and product experience for that person. And you can continue scaling by just going down to the niche audience by audience.
38:48Speaker B:Because I don't think as an investor in the company, I don't think that was a good tagline and you may hate me for that, but the AI employee for everyone, I don't know what the fuck that means. If you were to say the AI video editor, great, amazing. If you were to say the AI copywriter, amazing. AI employee.
39:07Speaker B:You doing my tax. Are you doing my creative?
39:10Speaker A:I mean, I think that the reason.
39:11Speaker B:But my point is, are you able to do horizontal taglines and then verticalize? And that's the right approach.
39:17Speaker A:So, I mean, I think because the category is so wide, right? Where it's like. And I wouldn't say we're the first, but we're the first to like say AI employee and actually like deliver on that promise where like work is being given and it's at like, the usage is actually roi, like positive, actually valuable. And we started with that because it's again, how do you like, how else are you going to frame it as being different than Cloud or ChatGPT and these other players where like, you have to like, for us, it's the positioning around knowledge work.
39:48Speaker A:So it like there was nothing other than AI coworker and AI employee. Like, there's no other positioning that like really makes sense. And because it hasn't been used a lot, I think it's confusing. But now that there are more use cases and stories to back it up, then we can shift the framing to be a, I hired Victor and here's what he did.
40:05Speaker A:And then it's a, oh, it's a guy's name, it's an employee. Oh, it's an AI tool. Right. You can invert the process now, but we had to start with something to essentially build those use cases.
40:16Speaker B:One of the things that is supposed to be a growth engine as well is referrals. Referrals programs. Any lessons from Whisper, from Superhuman that are really important for me and founders to know on how to build great referrals engines.
40:28Speaker A:I think it's one of the core things, like we talked about Meta, Google, Lifecycle, when you think about plg, like have that referral program set up and it be very front and center and easy to discover in the product to make it effortless for someone to share the product and get something for doing that. Right. And at Superhuman it was, you know, give one month, get one month. And you know, we had, we had people that had hundreds of referrals, hundreds of months.
40:55Speaker A:They were never going to pay for the rest of their lives because it was delightful and it was easy to discover, but it was very tactile where like, I'm getting something right for doing this. So it was a similar thing with Whisper where when you hit your, let's say 2,000 word limit, now that we're changing a little bit of how that trial works, but essentially finding the right moment to show the referral program and make it tangible. So like, you're right about, you're like, you're right about to hit your word limit. Hey, did you know that if you share this with your friend, you can get the next month free?
41:31Speaker A:Okay, I'm gonna take five seconds and go and do that and I'll tell one friend, hey, sign up for this. And if they sign up, I get that one month. And now I have another person that can spread the word and that K factor is what makes or breaks that.
41:44Speaker B:So align referral program to usage limits.
41:48Speaker A:If that is your product, right? Like, like what is the thing that if you have more of, won't frustrate you, right? So like for a Victor, right, the referral program that we have, so it's all token based. You get credits to essentially use in Victor, whenever you're near the limit, we give you essentially a decision tree, depending on who you are of what you could do to earn free credits.
42:09Speaker A:We have a creator program. So if you just post on LinkedIn about Victor, we give you a payout via CPM directly to your account in credits to any user and that gives us social and virality that we can essentially push forward on. Or you can be a part of the actual referral program where you can invite companies and you get a percentage revenue share of the referred companies paying plan in credits every month. So if I'm a company and I know another cool company that should be using Victor, and I know that Victor's expensive, we have eight person teams that are spending 15, 20 thousand dollars a month to use Victor and it replaced all their hiring.
42:51Speaker A:We can go into that later. But for example, if that's a cost item, and I know that if I can bring, I have another friend that has an agency, they'll probably spend 5k and I'll get 20% of that as rev share and that lowers my cost. But to us that makes sense. From a CAC basis we're willing to spend thousand, two thousand depending on the cohort to acquire a customer.
43:12Speaker A:We'd rather have our customers finding those best customers for us.
43:16Speaker B:Yeah, fuck. If I'm a startup founder, I've got load of founder friends in non competitive markets. Great. Game on.
43:20Speaker B:Yeah, I totally get that. Okay. Any ways that founders fuck up referral programs that they should avoid?
43:27Speaker A:I mean it's either not making them tangible or just like a hey, refer your friends and it's a but what am I getting for it? Right? Or it's just like some like you get swag or just like things that don't really matter or they create these like hyper complicated 20 tiers like do these actions and like gamifying the referral program and then no one wants to use it because it's just like it's a pain. So I think like it's somewhere in that spectrum of like you're either doing that or that like you need to hit the sweet, the sweet spot of what that looks like.
44:01Speaker B:Unless it's Palantir swag, in which case that's really quite cool and I would love that we mentioned that like the timing of which you put that referral in front of people. The paywall is a difficult one and it oscillates like where to put it, whether it needs to be hard and immediate, whether you need to show value. How do you think about lessons Advice to founders on the immediacy of the paywall and where it sits best.
44:24Speaker A:So I think even before the paywall analysis, the main thing you want to adjust for is like when that magical aha moment happens. And you want that magical moment happen as soon as possible, but you also don't want like, you want the paywall near that moment where like you, that moment is either your first discovery of wow, this is amazing, but you want to kind of continue that over time. So like you have that magical aha moment and then you're, you're kind of, you stay in that kind of like honeymoon phase of like this is just amazing. And then within that phase, paywall, right?
45:01Speaker A:And that's like whether it's words per week or how many credits you get in Victor, this is a big game that we're trying to hyper refine now is how many free credits should we give you and how do we nudge Victor to show you really useful workflows? Because the moment you have one that goes this is game changing paywall, right? Because then you want to open up your pocketbook because you've felt something magical that you haven't felt before. And because there's so many products, there's true unique magic.
45:34Speaker A:This product is insane moments. And this happened at Whisper for when we had that first rocket ship moment when LinkedIn was going absolutely nuts of like, there's this thing Whisper and I'm not typing anymore. And a lot of that was organic. Right?
45:47Speaker A:But that's because people hit that magical moment and that's like similar like with the amount of posts that are happening about Victor, a lot of like, I'd say half of them are organic, half of them are like the creator program that I said. You post and you can get credits, but it's all genuine. Right? But it's that magic moment that matters.
46:02Speaker B:Should credits go in marketing budgets?
46:04Speaker A:We call this fully loaded cac. So our free trial credits get summed with marketing spend. If you're not doing that, then you're not really calculating your acquisition costs. So yeah, trial credits or like anything free that you're giving away is cost and it goes under.
46:20Speaker A:It is a marketing cost item.
46:21Speaker B:We mentioned another one that was very interesting. You said aeo, which is obviously kind of answer engine optimization. We invest in peak, which essentially optimizes this. How do you think about that as a new channel?
46:35Speaker B:How do we embrace it? What should we know?
46:37Speaker A:AEO in general followed the core tenets of SEO in general, where what used to be old school SEO, pumping out thousands of pages came back again because like Google, because they own the SEO algorithm, essentially penalized people that were just pumping out pages for SEO. So like over the last couple years, people stopped doing that. But the sheer amount of pages that you have in aeo, that is also changing a little bit. But like, you know, if you look at, you can, you can ask any agent to analyze the sitemap and essentially do like cron.
47:11Speaker A:So we do this with Victor. We look at every competitor and we look at their sitemap and we look at what and like we see how many pages they're making. All these companies are doing like 100 to 200 pages a week. It's like a lot of it is just like generated AI slop.
47:26Speaker A:So that's also what you don't want to do at scale. You actually like want valuable content that says valuable things because the, the AI crawler essentially ingests that. And then what you're saying there is what gets written about you when, like, what is the best tool for this? Or like, I'm trying to do this and it's doing these citations.
47:43Speaker A:So the things that I'll say that are the most important AO now it's like, yes, have an engine that you send content through your website on specific things. But the most important thing is YouTube, Reddit and the social narrative. So one of the early levers that every founder should do when they're first starting with scaling is investing in good YouTube reviews. Because YouTube reviews, because they're long form and they rank long tail, they'll essentially be.
48:20Speaker A:They're one of the main things that get picked up by the answer engine. So you'll have your website PR external sources talking about you. And one of the biggest, best external sources are how many reviews and videos do you have on YouTube. They're a really high citation on ChatGPT.
48:37Speaker A:And that's like one of the early, I'd say strong things that every founder should focus on.
48:40Speaker B:Dude, is traditional PR and news fucking dead. And what I mean by that, it's like being in TechCrunch used to matter.
48:48Speaker A:I still think it matters in the sense that I have the opinion that when you launch, do a product hunt, get featured in TechCrunch, that's just like founder initiation, short table stakes almost. Yeah, I mean, I'd say it builds a level of credibility and trust that you are on the map in the same way that everyone went through the process. But like the reason why it's important the PR is less of a like PR blows up and there's like a traffic wave, really, that PR is made for citations right around aeo, like how many external, credible sources are writing about you. Then you'll see your AO traffic significantly increase because the more of a not owned narrative is being talked about positively about you, the better off the product is.
49:35Speaker B:Should I bother doing TikTok?
49:39Speaker A:I think there's a time and place for it. It depends on, you know, are you more B2C than anything else?
49:44Speaker B:Like I've never met a CMO or a head of growth who's been able to crack it. I've never.
49:49Speaker A:Yeah, I mean just like in the way that the content gets digested. Like I think there's a time and place to like do some audience diversification. But yeah, to be honest, in any of the three kind of core companies that I've been at so far, it hasn't worked yet. But maybe I'll get a chance to change that at Victor.
50:08Speaker B:Totally get that final one again before we move to the team composition. But what happens if when we turn off paid as much, so we're spending really aggressively and it's working, it's working and we get to 30, 40, 50 million in revenue and we're like. But we've got a bit of a paid engine now that we're a bit hooked on. Turn off the page, dial it really right back and growth down.
50:34Speaker A:That means you have other problems, right? Like I think the sweet spot for organic mix should be around like 35 to 45% of acquisition is word of mouth organic. And like truly people just discovering it based on everything else that you've built in the beginning because you just started and there's not a lot of stuff out there about you. It is entirely tied to paid.
50:57Speaker A:But in the later stage, if you turn everything off, that means you have forgotten about the other half of the job, which is the SEO, the aeo, the reviews, everything being written. So you sometimes want to dial down and see how elastic it is again to the previous part that we were saying, because that's like you definitely want a strong MMM model and incrementality the moment you start spending north of a million dollars a month. Definitely have a model that says this channel is incremental, this is not. And like the model will in the beginning always be wrong.
51:32Speaker A:Make some changes, dial things down, do holdouts, whatever, and then see if the model proves true. Model gets better over time and then you have, you're less in the dark, right? Like you actually understand what levers go up and down. And where you can actually spend a lot.
51:47Speaker A:So I think spending down to understand how much drop off you have is actually a good, very strong learning moment.
51:52Speaker B:How many good growth leaders do you actually think there are?
51:54Speaker A:Not a lot. Yeah, if I'm going to be honest,.
51:58Speaker B:Really not a lot. There's a lot of founders who'll be listening to this and going, wow. I'm thinking through like three companies in particular where I'm like, shit, I wish I could put.
52:08Speaker A:Yeah, I mean I think I've had like, I've had an interesting kind of like grow up through marketing is because I started, I started corporate consulting which was an absolute life suck.
52:17Speaker B:I hated it.
52:17Speaker A:And that got me to found my first agency where I had to learn how to do everything myself from zero, right. And because I had to do that and I did that in Both E Comm SaaS and Enterprise B2B. My agency is still around today and not involved in the day to day but like because I had to do that, I understand how to launch a meta ad. I'm not as you know how to grow through a CMO that like has no idea how to do execution.
52:42Speaker A:Which is also like this is why also as had a growth at Whisper up until December of this past last year, I was the only person doing execution on a 3, 4, 5 million dollars budget. I was doing everything myself.
52:56Speaker B:But this is what I say to all university students and young people say, which is it's never been more important to be full stack, you need to be writing the creative, shooting the video, editing the video, putting the video on meta, whatever it is, Instagram, YouTube, you name it. Full barrel, like the whole, oh, I just do creative and copywriting. Fuck that.
53:18Speaker A:I mean I think a lot of people have been saying this and I definitely echo that. Like hyper specialists are dying a slow death. Like you, you need to be like I've always seen myself as a specialized generalist and like the way that you know, you have to pick something that you are better than the rest at. But like get your hands dirty and learn how to do a little bit of everything.
53:41Speaker A:And that's like a lot of growth leaders actually get lost in the marketing analytics, the conversion tracking, like that stuff is usually where they don't really understand how that works. And if you don't understand the fundamentals, you actually don't know what makes the system tick. We also live in a world where like ChatGPT, Claude Victor, right, Like they're the best learning vehicles ever in the history of humanity. If you don't know how to do something, goddamn ask it, have it tell you, give me everything step by step that I need to do and go and do it and then see where things break.
54:12Speaker A:See what you don't understand. Like there's, there's agency and like if you are hungry and a learner, those are the best. People that win are the people that are, that are nerds, that are, that are curious. Right?
54:23Speaker A:Like that's the line for me.
54:25Speaker B:Dude, I have to say I totally agree with you. You could take like landing experience. Give me three examples of the best landing experience in PLG in the last year. I completely agree with you.
54:36Speaker B:If we go to the team itself, the requirements for talent changes. How has what you look for in talent changed in the last year or two?
54:47Speaker A:Yeah, I think it's a complete 180. Right. Like I'd say now a year ago I'd be looking for someone that has 10 years of experience in let's say meta ads. They've scaled to hundreds of millions of dollars and they're let's say the best in the world as a meta ads media buyer.
55:07Speaker A:And that would be the main thing I'd be looking for. Let's say that's the person I'm hiring now. I'm looking for that. But they don't necessarily have to be the best in the world historically.
55:17Speaker A:If they're AI native or a systems thinker and can deconstruct what makes their job hum, that person plus experience will out compete someone that just has experience and is not AI native. And that's like I'm seeing that happen where like I'm going to have a hot take here. I think a lot of teams are trying to make their teams AI native and they're failing.
55:40Speaker B:Why are they failing?
55:42Speaker A:The people that are in those roles are not systems thinkers. Where like if you're in a marketing or let's say ops role and you're not a systems thinker, you don't know, you actually don't know.
55:52Speaker B:How do you think about what does systems thinker mean?
55:54Speaker A:So to me that's being able to step back from let's say a task that is a part of my job, being able to take one degree of separation from the task itself and say in my role what are all of the moving pieces that essentially I need to do on a day to day basis? What are the interrelationships? Where's the boring admin? Where's the reporting?
56:14Speaker A:What's all of that? And being able to map that out and understand how your job as a system actually works, because then you can actually say, okay, I can apply an agent or AI to this part. And now I can focus on this higher leverage part of my job. Right?
56:28Speaker A:And a lot of people go and go to chat GPT and ask it a question, and then they go on still doing their job the manual way. Right? And if you take a step back and say, what would it take for me to fully automate, let's say all of my job, of course it's not going to work. Things are going to break apart.
56:46Speaker A:But run yourself through that thought experiment. And the thing is, if you ask a lot of people that, it turns out they don't really understand their job because they're not systems thinkers. They don't actually know what are all the inputs and the outputs. So that's the line for me.
56:58Speaker A:So, like when I, when I interview people to fill in the team, it's like partially like an engineering interview where like systems thinking is the bar.
57:07Speaker B:So what do you ask them to do? Well, I want a job with you. Okay, you're clearly fucking brilliant. And I'm a podcaster.
57:15Speaker B:What are you going to put me through? How are you going to test me?
57:17Speaker A:Yeah, so the core question is more of like, how do you use AI as a workflow in work? But I'm actually more curious, how do you use AI workflows in your personal life? Do you have any systems that you feed through AI that make you a better person outside of work? And maybe the line blurs of what you do is also work is personal, whatever.
57:38Speaker B:And so a good answer versus a bad answer would be, yeah, a good,.
57:41Speaker A:I mean, a bad answer would be, you know, I have a skill or like a chat thread that's like a project in ChatGPT that I talk to and it has like some context because it's like, that's. Yes, that's factually correct. That's how you should use, let's say a memory layer and a context layer and you have one proactive chat conversation. So it works.
58:03Speaker A:Chatting with the thing is not a workflow. Right. Where if there's no feedback loop, where, like one of the core things that I always test for is let's say an AI gives you slop. What do you do with it?
58:15Speaker A:Well, a lot of people, what they'll do is they'll take the slop and then say this is slop changes and they get frustrated, then they take the doc and start writing it themselves. And if you don't go through the pain of giving it feedback. Like that's the first kind of feedback loop that I test for. But the next thing is is from let's say you have a loop and like I used this example before of like I built like a sponsorship system as Whisper.
58:36Speaker A:But essentially the workflow is a self improving loop where like if a newsletter sponsor emails me, my agent essentially knows that this is a newsletter request. It asks them for their rates, it does research on what their audience is, it does the first part of negotiation for me, I step in to approve the like. Yes, we want to work with them, we get a contract. And that's where my manual step in newsletter ends.
59:03Speaker A:I throw the contract into the Agentix system. It ingests all of the cost data into the file system. It does copywriting, it does all of the email sending, it creates all the links, it creates all the conversion tracking, it sends everything out to the partner. Because like a newsletter is like a boring antiquated email.
59:21Speaker A:I will email you and you will tell me the performance and then based on the copywriting and based on the cost, it will essentially also know what performance looks like and then say do we continue on with the partner? That's also an agentic decision because I have cpm. Should be this conversion should be this let the run fizzle out if it didn't work out right? And again that's a workflow, right?
59:41Speaker A:Like I have a couple human touch points but the things that I know that if it analyzes the data and same thing, if it generated a copy, it knows all of every link's performance and can say this copy works, this doesn't. So the next time it generates copy, it's based on all historic data. It's not a. And that's like a self improvement.
1:00:01Speaker B:What do you use for this?
1:00:02Speaker A:So this was first the like marketing OS I built at Whisper. So it was like cloud code on a computer. That's just the folder system and like skill and MD files. That was the beginning of that system.
1:00:16Speaker A:So it would essentially be that right where I have Claude plugged into my email with Cron set up to essentially check at 9, check at noon, check at 6. Are there any new newsletter requests? Do a workflow to respond to those things and then bubble up to me a message in Slack being like hey, these need your decisions. Here's some contracts that got sent over and then that system evolved.
1:00:41Speaker A:So that was like my own os. I had to then get control that folder to share that with the team so other people can use the workflow. So then for essentially a year and a half, I was the one person at Whisper doing all execution. So imagine a million a month on Google.
1:00:58Speaker A:Hundreds of thousands of keywords, ads, experiments, landing pages. I owned every KPI from eyeball to download and then product took it over, right? Onboarding, but then add meta, add newsletters. So at a given point I was working with between 70 and 120 unique newsletter providers that would send me emails, ask for copy approval.
1:01:18Speaker A:I needed to create unique images. So I said, why are newsletters still in like the stone ages, that there's no platform? Like, it's all through email and you're negotiating and haggling with these people trying to get you on a cpm, right? So that was the one of the first things that I created a workflow around.
1:01:35Speaker A:And like the way that like, I don't code, right? Like, I learned how to do this by doing it. I want to automate this cloud of code. How would you do this?
1:01:44Speaker A:And I started by I built the os, asking how to build an os, right? Like, and then every single day, like I would say 90 to 95% of my work through the entire day was fed through the AI. So like, I want to optimize the ads. Can you pull the reporting right?
1:02:01Speaker A:What are the keywords? And I would make all the changes, see all the copy through cloud code in the terminal because that allowed me to give feedback to the feedback loop. So every day got a little better, Got a little better. And there came a point where I could like them.
1:02:16Speaker A:The models also got good enough. Like, I was an early adopter of cloud code. So like December of 25 was when you know the cloud code moment. I adopted it in September before it was good.
1:02:26Speaker B:And immediately you saw that insane ramp.
1:02:28Speaker A:It was wrong a lot. Like there was like, the copy was poor, like the things broke. It was early days. But like, I was curious, like I'm a tinkerer and like, I used that to essentially learn how to do the whole thing.
1:02:38Speaker A:And like, I know we deviated from the team question, but the that as me having to learn how to do the workflow essentially, because I had to do it not knowing how to make that work. Going from A to Z. That's what I test for is can you take a hard problem and build a system around it that you have solved?
1:02:55Speaker B:How many candidates do you actually meet who have that level of depth?
1:03:00Speaker A:Less than 1%.
1:03:02Speaker B:Exactly.
1:03:04Speaker B:Can you even build a team on that?
1:03:07Speaker A:That's the thing, right? I think the team composition of today and tomorrow is Way leaner than it was before. So like we likely will like for you know, at Grammarly, you know, say, you know, bigger startup in SaaS, startup is air quotes there. Big corporate SaaS, they have a influencer marketing team, right?
1:03:29Speaker A:They have like three, four or five people today and tomorrow. That is one really good person with an amazing suite of agents that will only ever touch. Like imagine you scale to 100,000 influencers that are posting on you in a month. If you have an agentix system and you know how to weed through the data, understand where you need to be plugged in, you could do that.
1:03:49Speaker A:And that's why Even though it's 1% of candidates, that's fine. If I find that one person that is going to be able to fully own that build the systems and like right now, and this is like my bet for the next three, five years, you know, 80% of our work is still manual, 20% is agents. Hence why my bet into Victor to essentially solving all of knowledge work, I think in three years companies will essentially be like board of directors where 20% of the work is the strategy and the thinking and then agents just do 80% of the execution. Right.
1:04:24Speaker A:Right now it's still like we're still editing is manual, sending an email is still manual. Even though we have the tools. There's still a human layer into that. I think that will change as quality gets better usage and actual adoption towards an ROI basis gets there.
1:04:38Speaker A:That's my bet. And that's, that's also why this stuff is so important, right? Because if you can't understand how the systems work, you're never going to be able to see your agents.
1:04:45Speaker B:So less than 1% B2B CMOs today, are they fucked? I don't mean that too bluntly, but I don't know any B2B CMO in a traditional company, in a, in a scaled company that's any fucking clue what you're talking about.
1:05:05Speaker A:They hire those people around themselves which I think like there's, there's so much.
1:05:09Speaker B:Do they, do they really.
1:05:10Speaker A:They try to. I mean I'm not going to name.
1:05:13Speaker B:Companies that want to shit on people, but like if you look at some of the big providers, you seriously saying in your anaplans and your Coopers and your. That anyone has a fucking clue what you're talking about?
1:05:25Speaker A:No, no, no. I mean, yeah, I mean that's also why I think the companies that do will quickly gain market share against those that don't. Right? And that's why I think we live in very interesting times in terms of competitive environment where the incumbents that don't adopt this at the senior level will essentially their growth rates will stand still while the hyper growers that are doing exactly this framing will essentially gain that market share and outcompete them.
1:05:54Speaker A:Right. So I think you're right. Like I think leadership needs to change. And like I said, I think a lot of teams and my hot take was probably fire most of your marketing team that is not a systems thinker.
1:06:05Speaker A:Like stop brute forcing people in. Hire the right people into the roles because the role has changed. The JD is no longer the same what it was a year ago. Right.
1:06:13Speaker A:And people are still brute forcing people into these new JDs. I think there needs to be a bit of a shakeup.
1:06:19Speaker B:Okay, I'm a founder. I'm looking at my marketing team today. There's 10 people. I'm like a series A B firm, whatever.
1:06:26Speaker B:10 People. Who should I fire? How do I test it?
1:06:29Speaker A:When you're not looking and you come back and they're suddenly now Systems and that one person has 10x themselves, you're not gonna fire that person. But then you very clearly see who hasn't done that. And that like that difference is being felt where like the A players are becoming S tier players and the people that were B players are becoming D players and that, that like that rift is created.
1:06:51Speaker B:The other thing I just think is like consumer marketing is not consumer marketing and B2B marketing is not B2B marketing. It's just marketing. At the end of the day, there's a consumer who has a buying decision at a big enterprise or as a person, 100%.
1:07:06Speaker A:I mean, that is also why people were questioning our initial marketing strategy at Victor, because we're like, like I said, super high CAC B2B SaaS. Right. Like you are hiring an employee into your team and you're paying thousands of dollars for this thing. Right.
1:07:21Speaker A:That's, that's a B2B SaaS tool. But we approach the marketing like a prosumer app.
1:07:26Speaker B:But There is a 1920 year old at Polymarket called Tobin. Hope he doesn't mind me saying this.
1:07:33Speaker A:I mean, he was at Whisper, right? He was originally at Whisper.
1:07:36Speaker B:He was at Whisper.
1:07:37Speaker A:Yeah. He built the original UGC viral program at Whisper before he went to Polymarket. So I know Tobin.
1:07:42Speaker B:Oh, wow. Well, this is perfect then. Yes. Where I'm like, you would pay through the nose for talent like Tobin, who just gets it, who is 10x.
1:07:52Speaker B:What anyone else will be in that position do you not agree?
1:07:55Speaker A:Yeah. And I think in each lane there are those people. And that's, that's also why, like, you know, from like an ML researcher standpoint, you'll pay millions of dollars for a person that's going to move a model forward. I think we're coming to the place that, like, people in these marketing roles also are, they're, they're, they're unicorns, they're rare, and you want them in your company.
1:08:17Speaker A:And I think that same, like, ML crazy moment is maybe going to happen over the next year in the marketing acquisition side.
1:08:25Speaker B:Are you ready for a quick fire? I've loved this. What is the most underappreciated growth channel today?
1:08:32Speaker A:It's a channel we haven't mentioned. And I think a lot of people do this poorly and it actually compounds if you do it well. And that's affiliate, where you're, you're paying, let's say a percentage of revenue or some kind of CAC to people that are not your customers and they go out of their way to create content and reviews and all of that. And like Whisper and Victor, it is the highest ROI channel.
1:08:59Speaker A:And if you set up a strong affiliate program and you bring people into the door and they feel like they can earn money even before they're your customers, they will become your customers. And it's one that, like, it's a little bit outside of the referral program because you're not, it's not through the product. It's how can you make this, you know, sexy external program that someone that is just an affiliate wants to. Like, they have a surface area, they have a website, they have, they have some audience that they have, and they want to sell your thing to that audience, acquire them that way.
1:09:29Speaker A:And like, that's, that's one of the highest early ROI channels that if you start doing in the beginning, it ramps right. Like so, like for, for, for Victor, a good 10 to 15% of our acquisition on a monthly basis comes through our affiliate program. And that's people that want to earn money because we give them between 10 and 15% revenue share. So if that affiliate gets a company that pays 10k a month, they're making 1,500 bucks a month from one sale as an affiliate.
1:10:01Speaker A:That's also create a program that wants people to earn money. And this is the other thing that we said, can I do this creative program?
1:10:09Speaker B:Swear, I've sent 10 companies to Fred, Mom, I'm retiring.
1:10:14Speaker A:Yeah. I mean, we have some affiliates that are making 20, 30k a month.
1:10:18Speaker B:What's the most polluted channel? What's the. Ugh, this is just shitpit.
1:10:25Speaker A:I mean, I'm gonna say X in.
1:10:30Speaker B:The sense of just the launch videos are boring.
1:10:34Speaker A:That's exactly what I mean, right? Where like everyone is trying to do exactly the same launch viral thing and like. And it's also polluted in the sense that like X ads don't work. No matter.
1:10:47Speaker A:And like that to me just means the platform is. They don't work. I have yet to meet a SaaS head of growth or performance marketer that says that X ads print. So if someone has gotten X ads to print, please tell me because I would love to be challenged on that.
1:11:04Speaker B:That's fascinating. Okay, so X, I'm with you. I'm just so bored of this. I don't know if you saw.
1:11:09Speaker B:There was one video yesterday and we're talking about it, so it obviously worked. But it's this company, Iconic Weave, I think it's called, where they jumped out of a plane and did the like copy jumping out of a plane and you're. Have we got to that stage? Like, is it that mature a market that you like have to jump out of a plane and read it while doing that?
1:11:30Speaker A:I mean, yeah, because like the formula of like shock and awe launch videos, because to be honest. And then like, specifically those are the ones that like, well, we really don't really have a product. And I'm not saying maybe in their example, but like the sheer amount of like, we launched this for that and we spent way more time into our launch video than actually any time in our product. Like, I see so much of that and that's why I say polluted.
1:11:54Speaker B:What would you most like to change about the world of growth?
1:11:57Speaker A:Have more good growth leaders. I mean, in honesty, I think my.
1:12:04Speaker B:Request for startups would be, I don't know why we don't have a school which basically says, hey, I completely understand, you need to be AI pilled. Great. What the fuck does that mean? Come to our school and for six weeks we will teach you how to get jacked up on every system, process, model for six weeks, nine to five.
1:12:27Speaker B:This is your job and you pay 10,000 bucks. I would say that's more valuable than universities, say for teenagers or I'll go start another company.
1:12:36Speaker A:No, no, I mean, you're 100% right now.
1:12:37Speaker B:Because I would fund that company today with millions of dollars. I mean, serious, if you're JP Morgan or Goldman Sachs and you put that at the bottom of Canary Wharf, would you not send every single employee there.
1:12:47Speaker A:Because then you built the hyperscalers of tomorrow. I mean, what's, I mean, super interesting. So like I went to NYU for, for college and what's interesting, I did not take a single, I mean zero marketing classes and I learned everything via doing. And I think what's interesting is like the, the education around marketing I think is also like stood still.
1:13:06Speaker A:And again, I haven't been into a college today. I mean maybe that has changed. But like are they teaching you how to install a Facebook pixel and. No.
1:13:13Speaker A:Right. Like the, the application, the, the, like the, the framing of how it works comes after you start doing the execution.
1:13:22Speaker A:Like you can do and then understand versus understand and sit in a room and learn and then go and try to do the thing you're going to, you're going to learn so much faster just by doing so. I agree with you. I've yet to see like true A to Z boot camp of what it means to be a growth leader. And I mean like Reforge and Brian Balfour, they've tried to do this but like it's still.
1:13:42Speaker B:I'm actually not even saying a growth leader. I'm just saying how to get knowledgeable to the extent where you can build processes system, start replacing yourself in with Claude with you name the provider where you can start doing expenses copy 100%.
1:14:00Speaker A:Right in that frame. I agree as well. Right. I'm applying it to like do that in marketing.
1:14:05Speaker A:That's like. But the grounding is people don't know how to do the beginning step. You're 100% right.
1:14:10Speaker B:Beginning. So how do I simply set up my Claude to be efficient with integrations so it gets access to all my files in the right way with the right permissions. You said 9, 12 and 6 where it does the check in. Dude, I think you forget where people are.
1:14:26Speaker A:Yeah, and I mean like to me what I think is like table stakes. I always forget is people don't set up things this way. So like I for example, and this is when I was using cloud code. Now I'd say like 80% of my work is Victor.
1:14:41Speaker A:But for the people that are not using Victor, if you're using cloud code and you do, one thing is set up what I call as the session end skill. If you set up one skill that's going to like let your work compound. It's what I call session end. So I have a terminal or a cloud code session and I'm doing some realm of work and it's almost done or like I want to end the session.
1:15:05Speaker A:So what is inside of that skill is essentially I have connected to my cloud code a Obsidian vault that is every day a log of everything that I put through the terminal. All decisions, all open tasks, all learnings, you know, essential notes and atoms and all of the like, all of everything that I'm doing in every session is being stored in clawed memory. But then you don't have access to that, right? So what session end does is it analyzes the session, distills what we worked on, what was the frame, you know, did we accomplish this thing?
1:15:41Speaker A:What are the outstanding items? And it moves that over into Obsidian, which is like a node based system which lets me go back to any day and understand what did I work on that day. And you can see this web grow over time. And that's like one massive hack to essentially turn every session to be compounding because then that connects the node based system of Obsidian says a week ago you worked on this and then you hit a wall here, you worked on it again today, you solved it.
1:16:09Speaker A:And because the agent also can analyze everything, it creates those interrelationships for you. Where like you worked on meta ads with this creative type here, places, and normally you'll forget that, right? And like, so will the system. And if you have a place where like your work, your memory is like that to me is also probably the most valuable resource for people is if you can document every little thing that you're building, tweaking and refining.
1:16:35Speaker A:Like that is like how social capital was the big thing, I think, like, what do you have on your computer that is saved in your AI output? That I think as we walk into the next like couple years is the treasure trove for a lot of people.
1:16:49Speaker B:Do you want to hear something wild? Every single week we enter the IC investment committee for the fund and we now have all of our calls graded by an AI call grader which measures every single call that we've ever done. We have this obviously feedback loop, it collects every single call and it simply just stack ranks out of 10 and ranks them across five different variables like founder, market fit, product market fit, deal, a load of other things, quality of product, blah blah, blah. And then we just go down the AI rankings in terms of priority and we actually fully delegate trust of prioritization to the AI ranking system.
1:17:25Speaker A:But if you put the thought into here's the decision tree of prioritization and you put the thought into that, then you can trust the system, right? Because it's based on your framing.
1:17:35Speaker B:Do you know it's never been wrong in its ranking.
1:17:37Speaker A:I can believe it.
1:17:38Speaker B:We've only done it for 12 weeks,.
1:17:39Speaker A:But 12 is pretty good.
1:17:41Speaker B:Yeah, it's over a thousand companies and.
1:17:43Speaker A:Like, same thing, like, I do this. So I use a botless meeting recorder that records all of my meetings and at the end of the day it ingests all of them and says, what did I promise to do on calls that didn't end up in a to do software somewhere? And then it drops all of that. It says, did you do any of these?
1:18:03Speaker A:And then I have my to do list for tomorrow.
1:18:05Speaker B:Final one for you. Which company growth strategy that you're not tied to do you most respect and what do you learn from it?
1:18:13Speaker A:The craft of product and like the hypotheses, the deep experimentation and like building true user experience. Excellence like that to me is just like sexy and like. Because I think if you look at like the sheer volume of products that are coming out every single day, very few of them have product excellence. And the people that steer that craft are like true product leaders.
1:18:41Speaker A:I learned so much from them and apply those things into my world. But seeing the way their brains work and the way that they're analyzing the data and how they understand the customers is really inspiring. And I think a lot of people can learn how to do that. I'd say this is less maybe across the company, more like the people in companies.
1:19:03Speaker A:But I think, to be honest, I think in terms of companies, I am more impressed by the net new things that like, are starting from zero. And like, even at step one, they're doing pretty well in the sense of like, we thought through the branding, we launched into this marketing thing. That's like, that's what I like. I appreciate that when company.
1:19:28Speaker A:I mean, again, this is more like tooting my horn a bit. But like just seeing like what the original launch was for Whisper, like that was, you know, like seeing that product correlation with marketing, even though I had a part in that, like, that was truly like, it entered the map because of that. And then same thing, like, yes, I was a part of the ride there, but like the adoption and the fact that a Polish startup that of course raised a big series A became massively seen on the map and was very quickly loved. Like, those are the kinds of things that like, make me want to get up in the morning.
1:20:05Speaker A:That like, you know, we did a thing, we put a lot of thought into it and there was pickup around it. And I think that that's like, that's what fascinates me is like, what are all the moving pieces that, like, you go and finally launch the thing and it goddamn works, right? And that's like. I think that's.
1:20:19Speaker A:That's the beauty of, you know, why I do what I do. Because those are some special moments.
1:20:24Speaker B:Matt, I've so enjoyed this. I can't thank you enough for agreeing to share all of your secrets and for letting me drill down strategy.
1:20:31Speaker A:This is an absolute blast. To the next one to more nugs next time.
